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Reviews (9,819)
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Traveller rating
5,527
3,218
729
191
155
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All reviews london eye waterloo station great location jubilee gardens south bank big ben family room meal deal budget hotel central location bathroom door short break trafalgar square good nights sleep night's sleep breakfast was excellent few minutes walk
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33 - 38 of 9,820 reviews
Reviewed 3 weeks ago

I stayed for a week so needed to be able to work and sleep in my room. I stayed in one of the premier rooms on the sixth floor, unfortunately on the roof are the generators and they make a constant loud humming noise which is like laying next to a fridge freezer. Save your money and stay on one of the lower ground floors, other than that a great hotel in a great location.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Actionman67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I have stayed in Premier Inns all over the UK and this has to be the worst. I would have thought during the lockdown that there would have been time to refresh the hotel but this was far from the case. The room was tired and dirty. The curtains had holes in them, the nets were filthy dirty and ripped with large holes, the paint was peeling, the lamp shades were dirty and stained and there had obviously been a large water leak in the bathroom as the damage was very evident. The mirror in the room had been smashed and stuck back together with cello tape.
During the night there was a fire alarm, upon getting downstairs the night staff were neither helpful, friendly or apologetic as it was a false alarm.
This visit has really tarnished my view of Premier inn.

Date of stay: May 2021
Trip type: Travelled on business
1  Thank KiaoraAotearoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Professional ain't the word .. the staff are so frendily and helpful unreal,
Service was top room was amazing and overall experience the hotel the best choice to stay in london right in the middle of everything

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nadzey2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2021

Honestly the hotel was so clean and tidy the staff were wonderful and so helpful when a small issue with the electric occurred it got sorted right away. The bed was so comfortable and the location was perfect!

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gracieblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2020

This Premier Inn is at the pinnacle of its game. The greeting from the front of house staff and duty manager, in particular, is astonishingly consistent. Anyone in the hospitality industry should look at this hotel as exemplary in how not to deliver customer service. My family and friends have experienced this exceptional low quality over several visits. Due to our last visit free diving to a whole new level of unhelpful attitude and rudeness, we have discovered a world of inspiring, joyful welcoming people who are genuinely pleased that you chose their hotel for your London layover. All within a stone's throw of this hotel and at reasonable rates. A list of endless failings and disappointment sums this hotel up.

London and every other city for that matter are full of lovely welcoming, comfortable hotels with services long forgotten by Premier Inn, even the most basic and we discover more of these with every visit. A few more pounds spent can deliver an experience you should remember for the right reasons. We are so grateful to Premier Inn for reminding us that we have a choice. Budget is one thing but so is hospitality, manners and being treated with respect. Adios!

Date of stay: October 2020
2  Thank 2bugstravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread Hotels and Restaurants, Other at Premier Inn London County Hall hotel, responded to this reviewResponded 5 January 2021

Hi there,

Thanks for taking the time to message, we're sorry to hear of your recent experiences with us. This is certainly not what we want for our guests and isn't the standard we expect from our team. All our staff are trained to a high level of customer service, therefore it is disappointing to hear this isn't the case as this particular hotel.

We do hope that you have been able to speak to our Guest Relations Team and they will be able to ensure all feedback is passed onto the relevant team.

Despite your recent experiences, we do hope to be able to welcome you back in future for a more enjoyable stay.

Kind regards
Premier Inn Social Media Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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