This is my first review that isn't particularly encouraging of a hotel, and it brings me no pleasure to do this.
My husband and I stayed at the Grange Fitzrovia this month because my husband was in London for a course. We didn't particularly choose the hotel, it was organised through his work. I was a little nervous after reading some of the reviews but it seems to have four stars and the website looked nice so I was hoping they were wrong. Sadly they weren't.
I'll give you the good points first:
- The location is brilliant, so close to central London and we walked everywhere, to Regent Street, Oxford Street, Leicester Square, London Zoo, a West End show, BBC Broadcasting House - it was all within 5-25min walks. There's a Sainsburys right outside too.
- The restaurant staff were friendly and seemed to be trying their best to serve people.
- There is a kettle in the room and a good supply of tea and coffee and some biscuits.
- The TV worked well and had a good selection of channels.
- Check-in and check-out were very quick. Not the most friendly, but we weren't kept waiting at all.
- There is 24 hour room service. No minibar in the room though.
The other side of the coin:
- The rooms and hotel in general are very hot (and we weren't there in a heat wave). On the first night we had two windows fully open and a fan on all night even though it was raining. As the room was small any heat from a shower also filled the bedroom.
- The hotel is in general disrepair. The bathroom is just worn and old, the carpets are stained and the rooms are dated (see photos).
- The cooked breakfast wasn't the quality I'd expect considering it's a fairly standard offering. The scrambled egg was overdone, the hash browns cooked more on the outside than inside, the beans were stodgy, the croissants not that pleasant. The apple juice tastes watered down and the tea was pre-made and in a jug and was too weak for my taste. The toaster gave you overdone crusts and soft bread in the middle. The jam selection was good though.
- The bed wasn't that comfortable, again probably just a bit of an old mattress and on first arrival it wasn't made very nicely (see photo).
- The staff either didn't quite understand me because of a language barrier on their side (not many were English staff), or they were just a bit unfriendly. For example, I raised the situation of the hot room with reception, they offered me another fan but there was no where in the room I could put it and the first one covered the whole room anyway because of the size of the room. A man came up to check the extractor in the bathroom (which wasn't working) but other than that I was told he didn't think it was warm. We're quite cold people but it was far too hot for even us. They did come to mend the extractor but it made no difference when we showered. The maids knocked on my door when I returned in at 2pm (even though I'd put the Do Not Disturb on). They told me they needed to clean the room, I said I'd just got back and would be here a couple of hours, they weren't happy, so I suggested I wait downstairs or they came to do it while I waited but they weren't happy with that either. In the end they said they'd come back. I was very friendly and understood their need to clean the room, so there was no need for them to get funny with me. I didn't know what to do. I had left the 'make up my room' sign on the door since 9am in case they wanted to do it then. I just felt bad after that.
All in all, I think I would try the Holiday Inn which is almost next door if I wanted to be in that area again. Reception notices indicated that it would be £270 a night to stay there. I think the main reason we were so disappointed was because they were charging such a price for a room like that. Travelodges and Premier Inn's are more basic but far more enjoyable and cleaner, with better breakfasts. Strangely, for such a large hotel, breakfast at 8:30am ish was empty every morning, with only us and maybe one other table being used. Again, the room was very warm and the other busy table requested windows open.
This hotel feels tired and unkempt. I don't mind a small room, or a basic set up, or even basic food, it's London, so it's going to be pricey. However, I do expect things to be clean or the food to be well prepared, even I could present beans that don't look stodgy.
I understand it must cost millions to refurbish these places but you can't charge that amount of money and put people in rooms like these, or serve food like that at that price - or maybe you can?
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- Also Known As:
- Grange Fitzrovia London
- Hotel Grange Fitzrovia