Good location for Shoreditch and old street underground, however not the usual Premier Inn standard.
There were not enough staff at any point. At one point one member of staff was running the bar, running reception and waitressing.
The staff seemed very young and not very knowledgable. They could not give any advice on parking or knew how to pour/prepare drinks or order breakfast.
The breakfast routine was unnecessarily chaotic (from someone who had worked in hospitality there were easier ways to organise it).
The room was very cramped for a family of 4. The extra beds were unstable and I had to put them together and make them properly.
We got no room service across 4 days and I only saw a maid once. A request for fresh towels was met instantly.
Giving the room a quick wipe over myself upon arrival produced a lot of dust especially in the wardrobe area and on top of the bed.
Food was mediocre, limited choice and small portions.
Breakfast was nice and plentiful but I advise getting there early for a table.
I can't blame the staff for anything as I think they were inexperienced and overworked.
I think Premier Inn needs to start to look at getting standards back to how they were.More
- Fitness centre