With a broken bed base corner and torn fabric on divan I was disappointed to say the least. On previous visits this place has been in good shape. So after months of lock down it's sad to see the chain hasn't even checked or made good any poor quality items. There wasn't even spare pillows as usual, , and the bathroom was dirty, with the following noted ( rusty plughole, black mould in the over flow, enamel cracked on bath and broken and missing enamel around the bath handles, the shower gel and hand wash were almost empty and there wasn't any toilet roll, not what I'd expect when the check-in time was delayed by two hours to "bring the room up to scratch for the current covid climate"....???.
There were very few staff, and they were very much overworked, providing cleaning equipment, toilet roll, check-in, working the bar and providing front of house, no not four or five members, this was being done by one lone member of st9, and I bet she wasn't getting five times her salary for doing five different jobs. Yet the fat cat executives will be raking the cash in by making these staff cuts .
Sadly disappointed in the place overall, I really can't recommend using Premier Inn until they get their act back into gear and bring their standards back up to pre lock down values.More
- Free Wifi