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“AMAZING PERSONAL SERVICE FROM THE OWNER HIMSELF !”

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Lancaster Court Hotel
Ranked #930 of 1,077 Hotels in London
Reviewed 31 August 2017

i was so impressed by the quality and standard of the rooms which had been recently renovated to a very high standard indeed. the location is superb next to 2 major stations - i.e. lancaster gate and paddington. so easy to get to all the airports. the breakfast was amazing and free - lots of premium coffee and lashings of toast . simple but hit the spot. so close to fantastic restaurants and the owner even gave us a voucher for 20% off food at the great italian restaurant next door.
the indian restaurant also offered the same to us.
hyde park is 2 mins walk across from the hotel.
you have to stay here!
you will be amazed by their friendliness. the staff are all extremely helpful and kind. i had 5 children with me and boy oh boy they really looked after us so well- i cannot sing their praises loud enough.!! 7 star at a very reasonable budget price.

Room Tip: Choose a balcony room or the ground floor rooms. Higher floors also have lovely rain water showers
See more room tips
  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank charlesharvey7676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterCourtHotel, General Manager at Lancaster Court Hotel, responded to this reviewResponded 9 September 2017

Thank you for your kind review. We always thrive to greet all our customers with the best service to make their stay with us as comfortable and great as possible. Offering the best stay is our priority and we are very pleased to hear you enjoyed your stay with us. We hope to see you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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11 - 15 of 453 reviews

Reviewed 4 August 2017 via mobile

Booked Accommodation for 3 nights over the telephone spoke to receptionist by name of Rafael, who agreed price for duration but charged higher to my account. Then had the cheek to explain it was a mis understanding on my part!
Incredible. So be warned.

Room was small and dark foul smell coming from hand basin and shower, ceiling was leaking.
The staircase leading down to the basement had a foul smell which first thing in the morning was not good.
Building Work going on till gone 9pm. Staff failed knowledge and gave excuses about poor Wifi single which did not work.
Breakfast if you could call it that was substandard and the toast was anemic!

I would most defiantly not use this Hotel for Future Stays in London and Not even Recommend.
Hence no star rating for this Hotel.

Stayed: July 2017, travelled solo
2  Thank polrogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017 via mobile

It's a pension at best in a poorly converted residential house.
Room significantly smaller than advertised.
No help with luggage from Taxi or to and from room.
Stairs are tiny and our family room in the 4th floor. Trying to get 23kg luggages up and down is unreasonable and dangerous.
Room noisy as to front and only vent is the window which is in poor shape.
Traffic, sirens, people partying and screaming...
Kettle and side-table light could not be operated as no outlet installed.
Only outlet near floor in passage area.
Bathroom small, clean, functional.
Breakfast consists of toasted bread with marmalade, 1 type cheese and sometimes yoghurt.
No eggs, no cold-cuts no nothing.
Breakfast staff ghastly and switching of news TV at 9:30 sharp and clearing food immediately.
Unhygienic holes in ceiling and unfinished doors all over the hallways.
Not recommended!!!

Stayed: August 2017, travelled with family
1  Thank pluto0926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

Had booked room month and half in advance. Double room with ensuite. When we arrived after 30 hrs of travel at 10pm we were told our room wasn't available. Of course when we were upset and complained about this and they threatened to call the police.
So is our quietest polite voices we asked for the manager.
The manager told us the roof was colapsing and he couldn't let the room for safety reasons. But he would give us another room. "It's a really nice room" he said.
I would discribe it as a cupboard. The bed looked like a king single. The shower in the corner was so small if you tried to put your elbows out you ran the risk of busting the glass and often bumped the tap nearly scalding ourselves. There is no ventilation or exhaust fans. You can't open the window. No wonder a ceiling was on the verge of colapsing.
Worst was the toilet. A flight of stairs down.
After some discussion we did get a 10 pound refund. It was late and we were tired and needed a shower.
Note too..... that night was a big concert nearby. He probably let our room out at 3 x the price and stuck us in a dog box. Dodgy!

Stayed: July 2017, travelled as a couple
6  Thank Sandybird1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017

The hotel was aweful. Our room had been recently refurbished and to be fair was clean although tiny and claustrophobic. The front desk staff were friendly but that is all the good points covered. The lobby and stairs were totally run down and the carpets were filthy and full of holes.Breakfast was in a converted cellar that was cramped and had only toast ,yogurt or cereals on offer we decided to skip sitting there and took a slice of toast back to the room. We paid for 2 nights but couldn't bear the thought of staying a second night so we packed our bags and came home. Would not recommend for an enjoyable weekend break OK as a crash pad.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank VickyB1306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lancaster Court Hotel

Address: 202-204 Sussex Gardens, London W2 3UA, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Free Breakfast Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #930 of 1,077 Hotels in London
Price Range: $91 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Lancaster Court Hotel 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Overlooking central London's 630-acre Hyde Park, the family-run Lancaster Court is set along a tree-lined street in the heart of central London. With parking and WiFi, this listed Victorian building is just 2 minutes' walk from London Paddington Railway Station with its Heathrow Express Service. Individually designed, each room at Lancaster Court features a flat-screen Freeview TV and tea and coffee making facilities. All en-suite shower rooms have a hairdryer. In the mornings, guests can enjoy complimentary breakfast. For lunch and evening meals, there are numerous restaurants, bars, and cafes within a 5-minute stroll of the hotel. With a free luggage storage facility, Lancaster Court is also only 5 minutes' walk from Lancaster Gate Tube Station. Many of London's top tourist attractions are easily accessible after a 15-minute Tube journey, including iconic Westminster's London Eye, the Houses of Parliament, and historic Westminster Abbey. Westminster Borough is a great choice for travellers interested in parks, theatre and monuments. We speak your language! Hotel Rooms: 40 ... more   less 
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Also Known As:
Lancaster Court London

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