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Reviews (826)
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All reviewsno lifthyde parkshared bathroompaddington stationboiled eggsquiet streetkensington gardensdouble bedbreakfast room isground floorminute walkbudget hotelyour luggagehotel is greatsmall bathroombreakfast includedshort stay
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Reviewed 20 November 2017

My husband and I stayed here for 4 nights, from the afternoon of 2nd to the morning of 6th November. Like nearly all of the older hotels in London there is no lift but I had requested a room on or as near to the ground floor as possible as I have walking difficulties. Our room was in the lower ground floor, in close proximity to the breakfast room, and had suitable hand rails down the stairs leading to it. It was obvious that consideration for my needs had taken place by situating us where I would have the least difficulty in getting around the hotel.

Our room was immaculately clean and spacious with enough storage for our clothes. Extra pillows were provided immediately on request. The en-suite was compact but perfectly adequate and beautifully presented - my only complaint was that it was freezing cold in there (it could benefit at least from a heated towel rail).

Housekeeping was available every day and nothing seemed too much trouble for the staff - all of whom were friendly, polite and helpful. I cannot believe that one reviewer seems to have been met with indifference/rudeness!

We didn't partake of the breakfast, preferring to eat a bit later in the morning, so cannot comment on its value. Loved that check-out isn't until 11:00a.m. so guests don't have to rush in the mornings.

All-in-all, a very reasonably priced hotel, clean throughout and with very helpful staff and only 10 minutes walk from/to Paddington station (if you need to take a taxi it costs less than £5). Will certainly return another time!

Room Tip: Just ask when booking, am sure your needs will be accommodated to the best of hotel's ability,
  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MaggiePlym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

Let's be honest, they don't care about anything. You check in to a staff that can't be bothered with you, lug your baggage up a lift-less building, and settle into an archaic room.

It's London, so they know their cheap rates will sell. Whatever... I'd rather pay extra elsewhere.

Stayed: September 2017, travelled solo
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vigita M, General Manager at Caring Hotel, responded to this reviewResponded 15 November 2017

Thank you for reviewing the Caring Hotel. I am sorry that the hotel did not meet your expectations. As you mentioned, we offer comfortable and affordable accommodation in an otherwise expensive location. It is unfortunate that your review score does not reflect this.
I am surprised to read your comments about the staff. Reading the other reviews of our hotel they are often highlighted for their friendly and helpful attitude. I will look into why, on this occasion, this was not the case.
Thank you for choosing to stay with us at the Caring Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

Our family has been coming to Caring Hotel since 1996. This “Caring” hotel has become our second home since then. Every staff member has been warm and friendly. Some have come and gone. Those that remain: special thanks, Vigita, Tania, Isabel and Rashid.
How we regret not videoing Vigita (2017) leaping into our bath to powerfully(!) wrench out a faulty device that prevented our shower switching from bath to shower mode! WONDER WOMAN! She is our hero.
God willing will be back 2018.

Stayed: October 2017
Thank holydixon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vigita M, General Manager at Caring Hotel, responded to this reviewResponded 15 November 2017

Thank you so much for taking the time to review our hotel. It is fantastic to read that we have become your second home and we look forward to welcoming you again. I'll be sure to pass your kind comments onto Vigita and the rest of the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

This is a place we would deffo come back too. It is five mins walk from Queensway or Bayswater and easy to find.

I sent them an email after booking two nights, with personal requests, and they got everything I needed.
Very nice breakfast in a super clean and wide room.

Reception desk staff (Vigita in this case) was very nice to us, and our room (number 3) was fabulous.

Clean bathroom with shower and bath.
Would deffo recommend them :)

Stayed: October 2017, travelled as a couple
Thank coltiecoltie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

Room clean, bed comfortable. Left before breakfast for early flight. But family stayed on for two more nights. Relative disabled and asked for a room change as put on top floor with no lift. Night staff friendly and said a room was available and would ask day staff to move. Unfortunately day staff not so cooperative and my sister had to struggle up the stairs one slow step at a time for the remainder of visit.

Stayed: September 2017, travelled with family
Thank Dee216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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