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“Old, convenient location, noisy guests and staff. ”

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Mermaid Suite Hotel
Ranked #823 of 1,077 Hotels in London
Reviewed 8 October 2017 via mobile

Location wise, you cannot get better than this for Bond St & Oxford St shopping, Soho nightlife and the theatre district. A small hotel located just above a small Italian restaurant just off Bond Street within walking distance to theatres and bars, you'd forgive them for charging £140 for a twin room if only you could get a good night's sleep....

We arrived just after 3pm on a Saturday afternoon and were checked in promptly after taking payment. The receptionist pointed to our room located right beside the reception desk (15) and our hearts sank a little. I'd specifically requested a quiet room on a low floor, away from stairwells and public areas and although requests cannot be guaranteed I'd have expected instead to have been placed on the next floor up if it meant that the room was quieter as noise was our biggest concern.

The room itself was okay. Very old with an 80's navy blue carpet, old furniture, an ancient air cooler, scratty vertical blinds shielding the view of a fire escape and a brown bathroom which was relatively clean but could do with some work on the mildew. The radiator worked and the windows opened. There was also a 'do not disturb' sign to hang on the door handle which we put out immediately however, this did not deter anyone from making unnecessary noise unfortunately.

We had booked theatre tickets for 7.30pm and as it had been a long day for us already we'd hoped to take a quick knap. Our plans were scuppered almost immediately by the noisy reception area (long, loud chats on the telephone in foreign languages, a TV in the background) which could've been easily avoided had the door to the reception been closed rather than kept ajar.

The noise levels seemed to have dropped following our return from the theatre and after dropping into the pizzeria downstairs for a bite before bed. Again, this was short lived - it was not long before a small group of men decided to have an audiable conversation for a good 15 minutes right outside our room before my sister whammed open the door to ask them to keep the noise down. It was 11.30pm.

We were later woken at around 2am by noisy, giggly girls arriving back from a night out and again at around 3am by guests slamming the front door. I gave up at 7.30am after listening to various guests checking out early at reception.

My top tip would be to request a top floor room if you need sleep or wake easily. Avoid room 15 or 16 (beside reception) if you are a light sleeper but if you are one if the lucky ones who would happily sleep on a clothes line this won't bother you hopefully.

For the price paid the very least I expected was a nights sleep, the minimum a nights sleep and breakfast. We didn't get either (we heard breakfast was terrible, plus it is only until 9.30am on a Sunday). Location is great but as a hotel is meant for sleeping and this didn't happen due to noise levels around our room location there's no wonder payment is taken upon checking in. I would've certainly refused to pay otherwise. Will not stay again.

Stayed: October 2017, travelled with friends
Thank Pink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 337 reviews

Reviewed 2 September 2017 via mobile

Great location. Accommodation spread over several buildings in the same street. Big family room for 5. It was very old fashioned and the beds must have been over 40 years old, because I remember the head board design from my childhood. Cheap lino flooring in the toilet area. Two shower heads in the shower, one working, one broken. (Odd) tea facilities but no milk, just powdered that ruined the coffee. The breakfast was in the restaurant. It was packed full of people. We were given cold packaged croissants. ( we had to unwrap them.)one slice of toast cut in half, and a basket of small jams and butter. Tea from a machine and coffee as well as cereal. Very hard to get to as in a tiny space. Overall probably one of the poorest breakfasts I have ever had in a hotel. The best part was the location and it cost £234 for a family peak time.

Stayed: September 2017, travelled with family
Thank 2011AR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017 via mobile

Hotel in great location just off Oxford Street. Nothing fancy,clean, friendly staff. Continental Breakfast in Restaurant downstairs, discount in restaurant for lunch or dinner. There are some steep steps to the rooms, so if you have Mobility issues,it may not be the place for you.

Stayed: August 2017, travelled as a couple
Thank salron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

The location is good and hotel is comfortable enough. However we had booked a triple room for three adults but seems the hotel wanted to try and give us a double room that had a pull out bed. So we were put in two rooms the first night as the room booked wasn't available (why were we able to book it then?) then had to move to the room we had actually booked for the second night. Quite inconvenient as we had to vacate the room with all of our things to check in again the next day.

Triple room was next to reception so a lot of footsteps up the stairs to and from through the night. Also people smoked right outside the main door downstairs and ours was the first room at the top so regularly got the smell of smoke in the room.

Breakfast is fine. Cereal, toast and crossaint but the orange and apple juice was either very cheap or has been severely watered down..

Three stars for good location but felt the price charged wasn't ideal given the inconveniences we went through.

Stayed: August 2017, travelled with family
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017 via mobile

The Mermaid is ideally situated for a visit to London. Just off Oxford Street and Mayfair, the price is exceptionally good for the area.
The hotel has a very trendy Italian restaurant attached to it where you can done on a very large menu

Room was very nice, en-suite. Not much of a view but who needs it.

Stayed: August 2017, travelled on business
Thank joemccormack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mermaid Suite Hotel

Address: 3-4 Blenheim Street, London W1S 1LA, England
Region: United Kingdom > England > London > Mayfair
Amenities:
Restaurant
Hotel Style:
Ranked #823 of 1,077 Hotels in London
Price Range: $186 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mermaid Suite Hotel 3*
Number of rooms: 33
Reservation Options:
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Also Known As:
Mermaid Suite London

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