Location wise, you cannot get better than this for Bond St & Oxford St shopping, Soho nightlife and the theatre district. A small hotel located just above a small Italian restaurant just off Bond Street within walking distance to theatres and bars, you'd forgive them for charging £140 for a twin room if only you could get a good night's sleep....
We arrived just after 3pm on a Saturday afternoon and were checked in promptly after taking payment. The receptionist pointed to our room located right beside the reception desk (15) and our hearts sank a little. I'd specifically requested a quiet room on a low floor, away from stairwells and public areas and although requests cannot be guaranteed I'd have expected instead to have been placed on the next floor up if it meant that the room was quieter as noise was our biggest concern.
The room itself was okay. Very old with an 80's navy blue carpet, old furniture, an ancient air cooler, scratty vertical blinds shielding the view of a fire escape and a brown bathroom which was relatively clean but could do with some work on the mildew. The radiator worked and the windows opened. There was also a 'do not disturb' sign to hang on the door handle which we put out immediately however, this did not deter anyone from making unnecessary noise unfortunately.
We had booked theatre tickets for 7.30pm and as it had been a long day for us already we'd hoped to take a quick knap. Our plans were scuppered almost immediately by the noisy reception area (long, loud chats on the telephone in foreign languages, a TV in the background) which could've been easily avoided had the door to the reception been closed rather than kept ajar.
The noise levels seemed to have dropped following our return from the theatre and after dropping into the pizzeria downstairs for a bite before bed. Again, this was short lived - it was not long before a small group of men decided to have an audiable conversation for a good 15 minutes right outside our room before my sister whammed open the door to ask them to keep the noise down. It was 11.30pm.
We were later woken at around 2am by noisy, giggly girls arriving back from a night out and again at around 3am by guests slamming the front door. I gave up at 7.30am after listening to various guests checking out early at reception.
My top tip would be to request a top floor room if you need sleep or wake easily. Avoid room 15 or 16 (beside reception) if you are a light sleeper but if you are one if the lucky ones who would happily sleep on a clothes line this won't bother you hopefully.
For the price paid the very least I expected was a nights sleep, the minimum a nights sleep and breakfast. We didn't get either (we heard breakfast was terrible, plus it is only until 9.30am on a Sunday). Location is great but as a hotel is meant for sleeping and this didn't happen due to noise levels around our room location there's no wonder payment is taken upon checking in. I would've certainly refused to pay otherwise. Will not stay again.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda and TripOnline SA so you can book your Mermaid Suite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mermaid Suite London