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All reviews citizen m mood lighting free movies borough market rooms are small room controls high tech funky hotel london bridge huge bed tate modern southwark tube rain shower south bank living room lounge area great shower
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Reviewed 10 August 2021 via mobile

Pros: Fun feel / very clean and covid secure / friendly check-in and out / comfy large bed and duvet / fun playing with iPad / M&S food literally across the road

Cons: No tea and coffee making facilities (I love a cuppa!) / small room / noisy sink in bedroom (tbf - we were probs just unlucky with that - also when we raised as a concern we were relocated to another room which was appreciated).

Room tip: Bring a travel kettle if you, like me, like a brew!
Date of stay: August 2021
Trip type: Travelled as a couple
Thank TriniTravels84
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Eirini Vorgiatzidou, Guest Services / Front Office at CitizenM London Bankside, responded to this reviewResponded 12 August 2021

Hello citizen ''TriniTravels84'',

Thank you so much for taking the time to tell us about your stay. Your feedback is much appreciated and thankyou for your comments for our ambassadors who are the true soul of citizenM.

We have re-designed the hotel with today's modern traveller in mind, and that meant taking away the usual hotel cliches and making the rest as great as can be. That's why our beds are huge and comfy, the movies and Wi-Fi free, and the showers truly jetlag busting. We added a large storage drawer under each bed and we kept clutter in the rooms to a minimum. And as always, our living rooms (not your ordinary lobbies!) and everything in them (books, art, TV) are all yours to enjoy every time you visit us.


We understand your comment about a kettle in the room. We thought long and hard about the provision of the kettle and ultimately felt that the demands of our mobile citizens have shifted over the last few years. With the sharp rise in coffee culture, our citizens' more discerning taste for real coffee, made by professional baristas, has increased. We feel that a barista-made latte and tea made with real milk in our lovely living room trumps an instant coffee and UHT milk every time. Our ambassadors are always available for you and they will be more than happy to serve you a great cuppa.

We thank you once again for sharing your feedback and hoping to see you soon!

Safe travels,
citizenEirini


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2021

Fancy contemporary lobby and good use of smart technology throughout the hotel but didn’t find it comfortable in room. The walls were thin so we were woken several times by other guests. No tea/coffee services in room so had to get up and out for the morning caffeine fix. For the money, and the choice, I’ll go elsewhere next time

Date of stay: August 2021
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Review collected in partnership with this hotel
Thank 551dant
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 August 2021

An excellent all round hotel. The service was great ; the location excellent (4 mins walk from the Tate Modern and Bankside) and good value for money. No downside at all. Definitely recommend this hotel and will be staying again.

Date of stay: August 2021
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Review collected in partnership with this hotel
Thank elkajk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 August 2021

The rooms in this hotel are small but perfectly formed and very funky!!! Great shower! Free tea and coffee from the cafe downstairs. The staff are super friendly and very helpful. They had large umbrellas which you could borrow and we and a lot of other people were very grateful for this particular service. Finally they were happy to keep our luggage once we’d checked out which I understand a lot of hotels have stopped doing. Excellent, we would happily stay here again!!!

Date of stay: August 2021
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Review collected in partnership with this hotel
Thank sarahlp2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 August 2021

Previous reviews cover the fact that this is a great hotel concept really well delivered I n terms of room comfort, quality and convenience. What made it for us was the fact that the staff are absolutely all about ensuring a brilliant guest experience - our welcome, general conversations, proactive offers of support and help - booking taxis Ona day of torrential rain, a recommendation for a bar - actually the citizen m roof bar at tower hilll (a hidden gem and highly recommended). As we checked in, it came up in conversation that it was an overnight for a wedding anniversary… by the time we’d opened the door to first roo. we checked into our room, maria had found us a room with a better view and we moved seamlessly to that one and when we walked back downstairs to head for a drink .. she was there, card in hand for a complimentary drink by way of congratulations. Coming back later, called by he bar area to request some water - ice cold glass bottle provided. Even the check out was great where jan seemed really keen to ensure we had found a good place for breakfast and if we needed help with transport (still torrential rain!) As 50-something aged guests, you might think this is a hotel concept for those of younger years … but our experience was delightful and it’s a perfect city stay destination that punches above its weight,

Date of stay: August 2021
    • Value
    • Cleanliness
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Thank EdwardsInc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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