Hello solo diners and travelers!
If you look at my reviews, you'll see I'm pretty fair about excellent, good, bad and poor experiences. I've had wonderful dining experiences at Bonnie Gull (previous review) and have entertained clients, staff and even sent friends visiting London here for meals. I have not dined at BG on my own until tonight. As you might also see from my other reviews, if a restaurant treats a solo diner (me) poorly I'm unforgiving. It reveals your true commitment to good service if you choose to ignore a solo traveler even if he or she has the potential to be a better customer by being lower maintenance, a higher spender and a friendlier person. Well, tonight Bonnie Gull failed all around on the solo traveler front. It wasn't busy and there were two staff people working the floor. I wanted to be quick / efficient with my order as I knew they would close soon. This didn't mean I didn't want additional things or a check in. I was quick as I wanted to respect their time. Nonetheless, their service was non existent after my food was dropped on the table and by the time they got around to seeing if my meal was OK, I was done eating, tired of being ignored and resentful that two people couldn't manage the six people that were in the restaurant. It was clear when I was leaving I wasn't happy and there was no attempt to determine why.
Once chance is all you get when I'm on my own. Dining out alone can be a delight but it can also be a challenge when you are far from home. Thus, restaurants that treat the solo diner well get high marks and those that don't get a "Do Not Return" sticker and a 1 star rating on Trip Advisor. Plus, if you can't do right with one person, how can you possibly provide good service for 2, 4 or more people. I won't be back.
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