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“Location, location.”

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Ibis London City-Shoreditch
Ranked #321 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed 15 August 2017 via mobile

I know the east pretty well now and when I saw this location for ibis, I thought I should give it a try. It is probably the best located hotel in London with trains and buses at the doorstep, along with very easy walking to anywhere. The rooms are great, better than the 3 star rating and although in a bustling location, they are super quiet.
Brick Lane and Whitechapel eating precinct is here, great food at reasonable prices, a very diverse and exciting community in the area with lots of good pubs too. This hotel is perfect for anyone that wants great access to all parts of the city.
Staff are wonderful, reception is funky and cool, quick and the new style of no desk, just staff with iPads to check you in.
Loved it.

Stayed: August 2017, travelled as a couple
Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 - 62 of 4,077 reviews

Reviewed 13 August 2017 via mobile

The location of the hotel itself is very good, based next to Aldgate East tube station, making traveling easy and hassle free. The hotel is also near some nice pubs and has its own bar, which was very nice. The staff were absolutely amazing and were very happy to help with anything. The rooms itself was nothing special, however it was everything we expected and we have nothing to complain about. Would definitely stay again.

Stayed: July 2017, travelled as a couple
Thank Ryan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

The hotel is nice, clean and just a minute away from the Aldgate East Tube Station. The price is worth the quality of the hotel. Very easy to go around and nice lo ation. Friendly staff, always available ... at any time!

  • Stayed: September 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank maryriggio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giullaume D, tl at Ibis London City-Shoreditch, responded to this reviewResponded 31 August 2017

We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Elena Caraus
Front Office team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

First ever stay at an Ibis.Very impressed.Very comfortable bed. Excellent breakfast.Underground just a minute away.Very friendly greeting on arrival.Upgraded as this was our first Ibis visit.Complimentary drink

Room Tip: quiet room
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giullaume D, - at Ibis London City-Shoreditch, responded to this reviewResponded 12 August 2017

Dear Ronald,

thank you for your positive feedback and the excellent score you rewarded us with. We are pleased to hear we made a great first impression and you enjoyed your stay with us very much. We hope to welcome you back soon!

Best regards,
Anna Ferencikova
Front Office Team Member

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

Although the location is great for commuting, the room was barely o.k. For instance, the phone never worked, no hand towels and the front desk is shady at best at night.
I had a very early flight and needed to be in Liverpool station by 0400, I requested a taxi as i came down (remember phone is dead in the room) because i did not necessarily wanted to walk down the street at 3.45 in the morning with luggage. 5 minutes later the "taxi" was there, but I had to go around the corner, not in front of the hotel to get on. The "taxi" was an unmarked mini van, with no meter that was going to charge me 15 Pounds to go 5 blocks, when I protested that this was not a taxi he said "al right 10 pounds"
Needless to say, I felt safer walking.
So, IBIS Administration, Is this even legal?

  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank pedidoctx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giullaume D, - at Ibis London City-Shoreditch, responded to this reviewResponded 12 August 2017

Dear Sir/Madam,

we are very sorry to hear that your experience with us was not as expected and for all
the problems you encountered. Could you please provide us your name and date of your stay via email: h5011-rd@accor.com, which belongs to our front office manager Gennaro Minopoli, as we would like to investigate the issues you experienced.

Best regards,
Anna Ferencikova
Front Office Team Member

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London City-Shoreditch

Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Region: United Kingdom > England > London > Whitechapel , East End / East London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#46 Green Hotel in London
#219 Romantic Hotel in London
#264 Family Hotel in London
#314 Business Hotel in London
Price Range: $120 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis London City-Shoreditch 3*
Number of rooms: 348
Official Description (provided by the hotel):
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by. ... more   less 
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Also Known As:
Ibis London City Hotel London
Accor London City

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