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Reviewed 4 weeks ago

Just back from a 2 day stay on floor 49, wow & amazing are no where near a fitting description. The team offer you the utmost superb welcome from check in to check out. Attention to detail is up and above. I would honestly recommend anyone to add this amazing venue on a bucket list of experiences in life .... you so won’t be disappointed

Room tip: 49th floor overlooking The Thames
Date of stay: May 2021
    • Value
    • Cleanliness
    • Service
Thank angelanX3907ZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt Macher, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 3 weeks ago

Dear angelanX3907ZA,

Thank you so much for sharing your fantastic review and strong recommendation following your recent stay at Shangri-La Hotel, At The Shard, London.

We are very happy to read that you felt the service from our teams was excellent and that we were able to ensure a spectacular stay. I have personally passed on your gratitude to team and thanked them for looking after you so well throughout your time in residence with us.

Thank you again for trusting us with your stay, and we look forward to the opportunity of welcoming you back again in the future.

Best regards,

Kurt Macher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Absolutely beautiful outstanding time we both had . We choose this special place for our 10th wedding Anniversary
It did disappoint at all
.. we both would 100% return.
Customer service was outstanding
.felt really safe as our first time out with this covid virus. Our room was stunning the food was amazing also
If you want yo feel special this is the place to go..
Thank you all so much
Tracey and Brian Amos. Xx

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Quest524564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt Macher, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 3 weeks ago

Dear Quest524564,

We sincerely appreciate your thoughtful review, and thank you very much for sharing your experience at Shangri-La, At The Shard, London.
It is indeed lovely to hear that you chose our hotel to celebrate your 10th wedding anniversary - Congratulations again.

We were thrilled to read that you loved everything about your stay, from your stunning room, to our delicious food offering, and were further pleased to hear that our team was able to make this special stay even more memorable with their genuine care and personal touch.
We take the health and wellbeing of our guests very seriously, and were also very happy that you valued the extra precautions that we have put into place.

Again, thank you for trusting Shangri-La with your special celebration, and we will look forward to welcoming you again soon.

Best regards,

Kurt Macher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The Shard looks impressive; at the Hotel you know you are bound to get great service and of course a wonderful view, but you also get a sense of belonging, warmth and friendship.

There will be many travelers who are used to 5 star luxury, and who will expect and are used to 5 star service, and they will get this. Some will have transactional business stays and will get impeccable service and their needs attended to.

However, for some of us the experience is one that takes a long time to save for and therefore we have high hopes (literally) and expectations but we do not really know what we are going to get.....

From the moment I contacted the team at the Shangri La, I was treated like a human and not like a transaction. Kurt, the General Manager was wonderful and then I dealt with Noemie who could not have been any friendlier or helpful.

They knew this stay was for a special treat for my daughters 11th birthday. She had seen the Hotel featured on a documentary and said "I would love to stay there, it would be my dream".
Well the team at The Shangri La made her dream come true and gave us the most memorable, magical , warm stay ever. From going through the revolving doors at the bottom, we were greeted like old friends. They understood our need to take 1000 photos!
We headed up to reception to be greeted by wonderful theming - a picnic in the clouds. Another 1000 photos were taken and the team were so accommodating and understanding that for us, this trip was once in a lifetime.
Tyrone at the front desk treated my daughter like a princess. She was so happy and children can spot a fake from a mile off. He showed her round and spoke to her so kindly that she really felt like a VIP. She said how kind everyone was.
We had the most amazing room and her breath was taken away when we got to our room and written on the window was Happy Birthday. There was also a special treat which was not expected but very much appreciated. It just made her feel so special.

The pool was amazing, the room service was fantastic, the view was out of this world, the facilities were 5 star.

However, what made this Hotel stay so special, was the people who work there. They made us feel like friends and like we belonged. We were made so welcome and I cannot thank you enough. This gushy review doesn't even do justice to how wonderful you all are.

The Shard is like a shard of glass but within the Hotel there is real heart and warmth.

Thank you for making our once in a lifetime experience so wonderful and memorable and above all human !!!!

Date of stay: May 2021
    • Value
    • Location
    • Service
Thank I9393JKlisac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt Macher, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 3 weeks ago

Dear I9393JKlisac,

Thank you again for taking the time to share your positive feedback about your recent stay at Shangri-La Hotel, At The Shard, London, and for writing such a detailed and thoughtful review.
I know future guests will find your comments most useful, and it was wonderful to hear how much you and your daughter enjoyed this special birthday staycation!

We are delighted that you enjoyed our beautiful hotel facilities, most especially our colourful and creative spring décor, as well as your room with unparalleled views across London, and most importantly the distinctive "hospitality from the heart" displayed by all our colleagues.
Our team take great pride in creating a unique atmosphere, with exceptional service and personal touch, and we are really pleased that you most especially enjoyed the attention from Tyrone and Noemie, whom I have shared your fantastic feedback with great pleasure.

We would love to welcome you back and hope to see you again in the future, for another memorable experience in the clouds!

Best regards,

Kurt Macher

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Reviewed 4 weeks ago via mobile

Lovely views from the room. Friendly helpful staff. Rooms are in different shape because it has a different and unique building design.

Great service, friendly employees, always clean, nice views, well located just next to London Bridge station.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank MrsSimoneCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt Macher, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 3 weeks ago

Dear MrsSimoneCollins,

Thank you very much for your lovely feedback about your recent stay at Shangri-La Hotel, At The Shard, London.

We are really pleased that you have enjoyed our beautiful, unique and spotless facilities, with the stunning views of London we are so proud to offer, as well as our perfect location with London Bridge station at the foot of the hotel, and most importantly the friendly and helpful service from all our colleagues.

We look forward to welcoming you back, for another great experience in the clouds!

Best regards, and stay safe,

Kurt Macher
General Manager

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Reviewed 4 weeks ago

The food was delicious and the service was really good. Marie was very kind and equally as helpful. She was so wonderful and gave us free cakes on behalf of the restaurant as it was my birthday :)

Overall, the experience was lovely and we will definitely be visiting again

Thank you!

Date of stay: May 2021
Trip type: Travelled with family
Thank Sakka53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt Macher, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 3 weeks ago

Dear Sakka53,

Thank you so much for your kind words from your recent dining experience at our Ting Restaurant, at Shangri-La Hotel, At The Shard, London.

We sincerely appreciate your taking the time to share with us your positive impressions, and were delighted to hear how much you enjoyed your time with us and the delicious food carefully prepared by our chefs, on the special occasion of your birthday - Happy Birthday again!
I will also certainly pass on your praise to Marie, and thank her for looking after you so well, and ensuring a memorable experience.

We look forward to welcoming you back for another delicious and wonderful experience with us.

Best regards,

Kurt Macher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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