BEWARE and don’t let them keep you card on file.
Currently fighting them as they have charged us for the room now 3 TIMES. (One even got declined, they tried to do it 4 times)
The final time was the day after we left (all bills settled at checkout when we left no problems) then they take another £5k out our account when we’re sat at home, they called it a deposit and then also charged for the room.
Now -£5000 and they’ve told us could be up to 31 days to get a refund. Totally unacceptable and ruined memories of an otherwise nice weekendMore
- Free Wifi
- Room service