The variety of reviews make me wonder if your experience depends very much on the time of day you are visiting and how crowded it is. My husband and I have been coming here for over thirty years and find it invariably reliable, quick and tasty. Our last visit was during the two hour interval between the two Harry Potter plays and it hit the spot once again. It was relatively quiet so we got our own table but do be prepared to share the big round tables during busy times. My daughter and I are vegetarian and the bean curd and vegetable dishes were lovely and really fresh. The vegetarian mixed starters were particularly good. I would call service abrupt rather than rude and generally pretty efficient. It is huge though so I can imagine some errors when it is buzzing. In our experience, they are always quickly rectified. The surroundings are pretty basic and down at heel but if you want a cheap and cheerful, well cooked meal then you can't go wrong. Remember to bring cash though.
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