I have been coming here for many years and it's has previously always been a great experience. However, my last two visits have been terrible. I submitted a feedback form regarding the issues I experienced last time and haven't had any form of reply. So after today's shocking experience I feel compelled to leave a review here.
I ordered breakfast, tea and an orange juice at 1039am. At 1101am there was no sign of it, not even my drinks. I asked at the bar and was told I'd given the wrong table number but it was coming now. Went back to my table and checked the number - it was correct. I went back the bar and told them it was the correct number and an apology for the delay would have been appreciated, rather than being told I'm wrong.
Food came a minute or two later. The lady serving told me again I'd got the table number wrong. I pointed it out and she just said "No" covered it up with a loose sticker and walked off! The table number on the gold badge had a Covid info sticker partially covering it. On that sticker was a hand written number. As a regular customer I'm used to looking for the gold badge number, not a hand written number on a very busy sticker placed upside down on the table (see photo - taken after it had been properly stuck back down over the gold badge number). Surely this is an easy mistake to make. Even if I was the dumbest person ever, it's not on to just tell a confused customer "No" abruptly and then storm off. I called after her as she walked away and said "Excuse me, can I speak to the manager?" and she said "I am" and walked away again. To that I said "No wonder the place has gone downhill recently and i'm shocked you'd speak to customers like that" (I've never seen this manager before). She then came to clear nearby tables and I pointed out my orange juice had ice in it when the receipt clearly said 'no ice'. She ignored me again and walked off once more. This was all in front of other customers.
There's a way of doing things. If I made a mistake, politely point it out and explain where I went wrong. The gold badge table number is what most customers will expect to see and use. So don't bite the customers head off, be rude and ignore them when they use them - in fact, why change them? Honestly can't believe someone has appointed this person as a manager. I won't be coming back until there's a change of management and until that happens I think lots of others will be doing the same. Recent reviews speak for themselves!
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