Booked for 2 nights 18 and 19 December 2020 to evaluate for taking our clients for a weekend in Norwich with an overnight stay at nice hotel!!!! Got this one wrong ... very wrong.
£356 (paid in advance or we would NOT have otherwise paid the bill!) bought us a very sparse Room 2 .... never again.
For that we got : dead flies in the window, loads of dead flies in the shower, no hot water on Friday and Saturday (was restored Saturday evening), no heating in room except that provided by a small stand alone and very noisy heater, no replacement towels or toiletries, no replacement tea and coffee, room not serviced, no clean crockery. Dirty stairway from when we arrived and still dirty when we left. People shouting late on Friday night. Food was good except that dinner on second night was served with long strip of foil (butter wrapping) buried ln mashed potato!; tables chipped, no cloths, had to search other tables to make up cutlery and cruet that we needed. No housekeeping staff seen all weekend.
Hotel management suggested under circumstances (Covid-19) reduced staffing was in place but that is no excuse for lack of hygiene and service.
Unfortunately a bad decision on our art and total waste of money and definitely WOULD. NOT RECOMMEND .