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“Excellent Hotel”

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Holiday Inn Norwich City
Ranked #9 of 50 Hotels in Norwich
Certificate of Excellence
Ipswich
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Excellent Hotel”
Reviewed 7 March 2012

Although this is a big chain, this particular hotel overlooking the football ground, (more like inside it!) was excellent from start to finish. I booked through laterooms.com for a saturday night at under £50, and was given a marvellous room which was basically overlooking the carrow Rd pitch..Would have been a fantastic view if there was a match on. However I was told by reception that on match days that room would be £250..for the free view!!..
Great comfortable king size bed, large tv with ample tea, coffe & bottled water supplied, and guest dressing gown. Nice spacious bathroom. Front reception very friendly and helpful, and nice compact bar downstairs, free newspapers.
I did not eat in the hotel. Prices were typical hotel "above the bar",All in all a very pleasant stay especially at that price. Will definitely go back, but probably not on match day!

Room Tip: Ask for pitch side room
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  • Stayed March 2012, travelled solo
    • Value
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Helpful?
1 Thank Assirap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, 26 March 2012
It was very kind of you to add your review about the hotel. We do have some great rates which make visiting Norwich very affordable. Match days are a great experience from a pitch view room as you are joining 25,000 other people cheering on their teams. Whilst the rate does go up on a match day for a pitch view room you do get bed and breakfast plus one of the best views in the stadium, even better on a wet or cold day! With tickets to premiership games sometimes costing well over £100.00 each it suddenly makes the hotel a very reasonable option! Thanks again for your comments.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (238)
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English first
Norwich
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 March 2012

Excellent hotel, lovely fresh food, lots of choice and always hot, and a nice area. Rooms are basic but nice. Staff werevery friendly as well!

  • Stayed December 2011, travelled on business
    • Value
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Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, 26 March 2012
Thank you for your comments they are greatly appreciated and passed onto all members of the team to see as we do with all of our reviews. Thanks again.
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Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 March 2012

What a fabulous hotel the holiday inn was to stay!. Myself and 3 friends had a night out in Norwich, checked in early afternoon, had a bar meal which was superb I might add. Fantastic adjoining rooms! So we was al together! Super comfy twin beds!, such a clean hotel the staff are magnificent!! Couldn't do enough for you! Absolutely wonderful! I will definitely be using holiday inn again! And wil also recommend to friends and family!!!! Brilliant!!. Thankyou so much for a wonderful wkend!.

  • Stayed March 2012
    • Value
    • Location
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Helpful?
Thank amber4simon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, 26 March 2012
I'm really pleased you enjoyed your visit to our hotel and that you'll be recommending us to friends and family. It's a great boost to all of the team when they see such positive reviews about what we have done to make our customers stay a great stay. Thanks again very much appreciated.
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London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 February 2012

I've had occasion to stay at this hotel twice now, each time several months apart. Both times I've been served by the same chap at the reception desk - both times he's been cheerful and helpful without being patronising or sycophantic. The first time I stayed I left some belongings in my room, and I had a voicemail from reception after a few hours to let me know.

The rooms are fairly standard fare, I usually stay in their better rooms and have no complaints about the quality and cleanliness of the rooms.

Their restaurant is probably the weakest part of their service, though it's no worse than most other chain hotels. There are a couple of dining options built into the stadium, including Delia Smith's restaurant, but the town centre is a fair walk.

I'll always choose to stay there on business due to the location, but I've never had a bad experience.

  • Stayed February 2012, travelled on business
    • Value
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Helpful?
Thank havanarepublic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, 26 March 2012
It's great when guests like yourself who stay months apart can post reviews which show we are consitent in what we do, thank you very much for your kind comments. I'm pleased to be able to inform you that we are doing different food offerings now which are running alongside our core menu. The next time you stay you can expect some superb specials from freshly prepared pizza's, a very reasonably priced carvery and some superb Moroccan dishes, which are truly delicious. I hope you enjoy at least one of them on your next visit.
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London
Level Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 26 February 2012

Bed hard - when will holiday inn chain discover mattress toppers! Pillow choice was soft or firm - for that read hard or flat! Terrible. Duvet was cheap, thin and uncomfortable. Really uncomfortable night and will not be using Holiday Inn again for a while. This, by the way was an executive upgraded room. Room service, fish and chips edible but the batter was soggy and not great. On a positive note, the service friendly.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jandono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, 26 March 2012
Really sorry to read your review and apologies for the delay in posting a reply. It is unusual for us to get complaints about the beds and bedding as our beds are replaced on a regular basis. We are at the moment in the middle of a rolling programme replacing all of our pillows and duvets, this started at the beginning of March. Rather than not use again please contact me directly to make another booking when you are next in Norwich and I can assure you your room will be comfortable and what you would expect from Holiday Inn. I was pleased to see you found the service of a good standard and I've asked Chef to work on the batter. Please contact the hotel and ask for Bill Heath General Manager if you'd like to discuss further. Thank you for posting your comments I know we can do better on your next visit.
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Additional Information about Holiday Inn Norwich City

Property: Holiday Inn Norwich City
Address: Carrow Road, Norwich NR1 1HU, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Norwich
#5 Romantic Hotel in Norwich
#7 Family Hotel in Norwich
Price range (per night): $119 - $247
Hotel Class:3 star — Holiday Inn Norwich City 3*
Number of rooms: 150
Official Description (provided by the hotel):
This contemporary, stylish, award winning hotel (Hotel of the Year 2011) is the perfect property for business and leisure guests visiting historic Norwich. Holiday Inn Norwich City is the newest full service property in the city and has 150 air conditioned, light, modern bedrooms all of which are non smoking. Many of the rooms offer a pitch view of Norwich City's premier league ground and with a mix of executive, suites, standard, twin and accessible rooms we can offer something for everybody. The hotels atmospheric bar is a meeting place for everybody and serves a superb selection of wines, beers, bar snacks or full meals from our dine anywhere menu, or dine in style in our superb restaurant, the choice is always yours. Thinking of exploring? The hotel is in walking distance of Norwich's two cathedrals, its stunning Castle dating back to the Norman Conquest and the superb Norwich Lanes for individual bespoke shops. Alternatively head for the Chapelfield Shopping Centre with over 90 well known outlets making it a shopping paradise and placing Norwich in the top 10 of UK shopping destinations. With only a 5 minute walk to Norwich station leave the car at the hotel and let the train take the strain and visit the beautiful North Norfolk coast, the delightful Norfolk Broads or the seaside resort of Great Yarmouth what could be easier? ... more   less 
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Also Known As:
Holiday Inn Norwich City Hotel Norwich
Norwich Holiday Inn
Holiday Inn Norwich City Norfolk

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