Very attentive and friendly staff - special mention to barman Jay who gave us some good pointers and makes a mean drink. He gave us some really good tips for things to see and do in York. Would recommend a stay here anytime - great location, rooms are very comfortableMore
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An excellent stay! Our room was amazing, and the breakfast and dinner were both fantastic. All of the staff who we met really went out of their way to provide an outstanding level of service. We can’t wait to visit again!
A good cinema over the road too!
Thank you so much for your kind review, we hope to welcome you back to Hotel Du Vin York in the near future!
I would run out of words to accurately describe how good this place is.
The hotel is in a very convenient location and all parts of the city are only a short walk away.
My girlfriend and I visited here as a special treat to celebrate our anniversary and it certainly was special.
We stayed in the signature suite called Belle Epoque. The room is absolutely stunning and beautifully decorated.
The bed is huge and really comfortable and the twin roll top baths really add to to how special and luxurious this room is.
The staff are very friendly and helpful and I have to mention a special shout out and thank you to the General Manager, Matt. He went out of his way to ensure that everything was to our liking.
Absolutely love this place and would recommend this hotel to anyone and I have every intention of making a return visit.
Hello,
Thank you so much for your kind review, it means the world to us that you and your girlfriend had such an amazing stay.
Belle Epoque is a gorgeous room!
It was a pleasure to host you and we would love to see you return soon! Best wishes to you both.
The hotel is in a beautiful building with many original features and nice grounds. The rooms are all individual and luxurious, ours had a large bathroom with separate bath and lovely shower.
It is a 15 minute walk into York, being just outside the city walls but this makes it convenient for driving.
Would highly recommend, especially if you can get a deal at the right price!
Thank you so much for your kind words, I am delighted to hear you enjoyed your stay with us!
We hope to welcome you back to Hotel Du Vin York soon.
Nice hotel small & welcoming.
The room I stayed in was basic & tired looking but was comfortable.
Food was good during the lunch & breakfast. Plenty of choice.
Unfortunately you have to pay for parking which I feel is unnecessary when staying as a guest.
Staff are friendly but reception is very slow.
I would visit again as I like smaller hotels
Hello, thank you for taking the time to review our property. I'm sorry to hear you felt the room you stayed in was tired, please note we will be refurbishing many of our rooms in the New Year so next time you stay with us this issue should be resolved.
I'm happy to hear you enjoyed our lunch and breakfast, our bistro offer wonderful food.
We hope to welcome you to Hotel Du Vin York again!
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Booked a single night with evening meal and breakfast at Hotel de Vin, York to celebrate partner's 60th birthday.
Easy to find and check in smooth. Champagne on ice in the suite on arrival. Suite clean, spacious and well appointed.
Evening meal a big disappointment. Restaurant not that busy and seated promptly. Staff friendly and helpful. Choice of menu disappointing. No rolls offered with starter. No fish dish available as choice for main. Very disappointing and food poorly presented. Breakfast was better with choice but hot drinks from vending machine and were luke warm. Cooked breakfast average.
At checkout tried to charge us £27 for drinks we'd never charged to room! Plus parking at £10 when we'd paid £600 for suite, evening meal and breakfast!
Right idea - poor execution!
Thank you for taking the time to leave this feedback, we highly appreciate this.
I am sorry to hear your meal in our bistro did not meet your expectations, this is disappointing to learn. We can always strive to improve and so we will take your comments on board regarding menu choices and presentation. Our menu changes seasonally and so we hope there is more choice for you on our next menu.
I am also sorry you were presented with the wrong bill upon departure, this is unsual and has been investigated with the relevant team. Please note, car parking is £10 per 24 hours for all guests and we do consider this a fair price in comparison to other parking in the city.
I am pleased to hear you enjoyed the room and our staff were able to assist you throughout your stay. We do hope to welcome you back to Hotel Du Vin York in the future and ensure your dining experience meets both yours and our expectations.
