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Reviews (1,212)
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Reviewed 11 June 2018 via mobile

We stayed the night after attending a concert at the Royal. The Hotel was really well situated right in the middle of town and only 5mins walk to where we needed to be. There's no car park at the hotel but the ones they use are really close by and you get 24hrs for £10 which is really cheap for town centre parking. The decor inside is funky and made a nice change from you big standard premier in type hotel. The adjacent bar had great Character & a great selection of drinks especially Gin. The room was nicely decorated and very clean. it was tiny though, so small that the bathroom door touched the end if the bed when opened. The walks were paper thin and we were awoken at 4am by a group of girls screaming at each other in the corridor. The issue was swiftly dealt with by the hotel staff though. breakfast was more than adequate. all in all a nice hotel. We would stay again but only for one night. The room was far too small for more than one night.

Stayed: May 2018, travelled as a couple
Thank kelmo1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations L, General Manager at Mercure Nottingham City Centre Hotel, responded to this reviewResponded 11 June 2018

Dear Kelmo1980,

Thank you so much for your review.

I am so sorry to hear that you found the room you chose to book to be too small for you. I believe it is one of our City Pad bedrooms which you booked. On all websites we do provide the room dimensions and very honest photos of the bedroom to help our guests make an informed decision as to whether they wish to book such a small room. I am sorry should you have not taken in this information which may have helped you in your decision making to book a larger room.

I am delighted to hear you would stay with us again and thank you for giving us this opportunity. Please do consider one of our Privilege rooms which I am confident would provide the additional space you both require and desire.

Thank you for your kind comments with regards to our location and the decor throughout out the hotel. I am however very sorry to hear some guests caused a level of noise which disturbed you. I am in turn pleased to hear this was dealt with by our team promptly.

Thank you once again for taking the time to submit this review and for choosing to stay with us on this occasion. The team and I very much hope we can welcome you back soon.

Kindest regards

Chris Butler
General Manager

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Reviewed 6 June 2018 via mobile

We stayed for one night for my fiancé’s birthday.
No car park on site but lace market car park is a two min walk away, and keep your ticket as u get discount from hotel when u check out. Staff really friendly.
Room was fine, breakfast a really good variety, from continental to full English etc.
Lil pub attached which was nice, with few tables outside, menu looked nice, however we ate out on the evening at Yama’s tapas....... would defo recommend, only 5 min walk away if that.
Would return again for over night stay.

Stayed: June 2018, travelled as a couple
Thank Mariejackxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations L, General Manager at Mercure Nottingham City Centre Hotel, responded to this reviewResponded 7 June 2018

Dear Mariejackxx,

Thank you for taking the time to leave the review about your recent stay with us.

I am delighted to hear you found the team here friendly and they were able to assist in discounting your parking at the local car park we have a relationship with.

Being so central our guests are spoilt for choice with a wide range of restaurants and bars. Yama’s is a fantastic choice and only a short walk from the hotel.

Thank you for choosing to stay with us and giving us the opportunity to look after you on such a special occasion.

The team and I hope we can welcome you back soon.

Kindest regards

Chris Butler
General Manager

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Reviewed 6 June 2018 via mobile

The title says it all ...very clean rooms immaculate standards ...customer service 5* from the moment you arrive to the moment you leave could not ask for more or better .....only went for 1 nt but turned into 3 would not hesitate to recommend or revisit thank you for great stay sharron and Geoff

Stayed: June 2018, travelled as a couple
Thank Geoff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations L, General Manager at Mercure Nottingham City Centre Hotel, responded to this reviewResponded 7 June 2018

Dear Geoff,

Thank you for finding the time to leave a review about your recent stay with us.

To hear your comments really does mean so much to the team and I. The team really do care about our guests and try their very best to ensure each guest has the most enjoyable experience. To hear they successfully achieved this with yourself will encourage each of us in our continued efforts.

Thank you so much for choosing to stay with us on this occasion Geoff. The team and I sincerely hope we can welcome you back in the future.

Kindest regards

Chris Butler
General Manager

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Reviewed 6 June 2018 via mobile

I was really happy when we got to the Mercure with the location as it wasn’t far to walk to anything. Smack bang in the middle of town and just round the corner from the trams. It was my first time visiting Nottingham and I’m glad I chose this hotel. The decor is weird but I liked it and the rooms have air con as it was hot this was a life saver. Not much noice at all but we went on a Sunday. But they do provide ear plugs. Breakfast was really good too no expenses spared. All round lovey hotel

Stayed: June 2018, travelled with family
Thank Jemma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations L, General Manager at Mercure Nottingham City Centre Hotel, responded to this reviewResponded 6 June 2018

Dear Jemma W,

Thank you for your wonderful review and for taking the time to submit it.

I am delighted you liked the quirky decor as much as we do. We re decorated mid 2017 so it is all very new still. It is certainly very different to the usual generic hotel design that can be found in many other hotels. We truly believe this adds to a memorable (for the right reason) guest experience and am please this seems to be the case with yourself.

Thank you also for your kind comments with regards to breakfast. Our chef always makes sure there is a wide variety available to cater for as many peoples tastes as possible.

Thank Jemma for choosing to stay with us. We very much hope you give us the opportunity to welcome you back once again in the future.

Kindest regards

Chris Butler
General Manager

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Reviewed 6 June 2018 via mobile

This hotel is in an excellent location for bars, shops, food and sight seeing.
The hotel is unique in its design and decoration. Our room was spacious and very clean. The bed was very comfortable.
The breakfast was lovely with lots of choice.
Car parking was nearby at a discounted rate.
All the staff we encountered were friendly.
We would definitely come back again.

Stayed: June 2018, travelled as a couple
Thank TONY D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelations L, General Manager at Mercure Nottingham City Centre Hotel, responded to this reviewResponded 6 June 2018

Dear Tony D,

Thank you very much for your review.

It is a joy to hear that you had such an enjoyable stay with us. We are indeed excellently located ( as you mention ) to all of Nottingham's very best bars, shops and sightseeing. Being located right in the middle of Nottingham's very best makes us an ideal hotel for those who wish to be located with everything right upon our doorstep.

Thank you for your kind comments with regards to our breakfast and the team we have hear. I will certainly share your comments with them.

I am especially pleased to hear you would stay with us again. This for me really is the best possible compliment any guest can give to a hotel. I thank you for choosing to stay with us on this occasion and we look forward to welcoming you back in the future.

Kindest regards

Chris Butler
General Manager

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