Great hotel just off the M1 Jn 26, , very clean , lots of free parking , spacious well featured , highly specified “king room” . Super breakfast great selection of freshly cooked products . With pancakes . Outstanding ”can do”service. Definitely stay here again , highly recommend Hilton .More
Mercure
Taking safety measures
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My experience with the hotel was the worst ever. The rooms I stayed in were very filthy filthy with mould in the bathrooms. Customer services was very poor compared to the Hilton that I have experienced in the past
Thank you for taking the time to leave feedback regarding your recent stay with us. I'm sorry you were dissatisfied with your stay, and can assure you this is not the impression we want to leave our guests with. If there's something more specific you'd like to discuss in regards to your complaint, please feel free to get in touch with the hotel and ask for me specifically.
I hope you will consider staying with us again in the future, in order for us to restore your faith in the hotel and exceed your expectations.
Kind Regards,
Livv Parker
Front Office Manager
Very modern hotel with great transport links to Nottingham and M1. Stayed in a king room and impressed with the quality of the hotel. Given the usual warm doubletree cookie on arrive, plus a goodie bag for being gold in hilton Honors reward scheme. So impressed with breakfast, they had an auto pancake
Machine where you Press the yellow button and you can’t see it making your a fresh pancakes. Everyone in the breakfast room was so impressed. Reception staff very polite and professional. Nice to see free parking also.
Thank you for your lovely review! I'm glad you enjoyed your stay (and goodie bag!), and I will ensure your kind comments are passed along to the teams! We look forward to welcoming you to the hotel in the future.
Kind Regards,
Livv Parker
Front Office Manager
I had an overall great experience staying here on Friday-Saturday. Parking is easy in the large free car park. On arrival, the receptionist was friendly and polite and super-efficient. The king-size bedroom was spacious and comfortable and spotlessly clean with a very nice en-suite bathroom with large powerful shower. The self-service buffet English breakfast was of a good quality and very well-stocked, the only minor disappointment being the self-service machine coffee, which was average at best. Overall very good indeed. Especially good were all of the staff from reception, dining room, cleaners, who were all polite and friendly without exception.
Thank you for your great review! I'm so pleased you enjoyed your stay, and hope you will visit us again in the future!
Kind Regards,
Livv Parker
Front Office Manager
This hotel is perfect location for car park and ride- tram network into central Nottingham for shops and attractions. Phoenix Park/Cinderhill stops are easily accessible by foot.
The plus points:
Breakfast here is superb- well cooked, plentiful supplies of hot and cold food that cater for all tastes. The staff are very friendly, courteous and efficient for regular food supplies and requests. The three course Table D’Hote dinners are also very good value for money considering this is a high end corporate venue. The King size bedroom is very roomy and the beds are very comfortable - they can also accommodate up to four people utilising extra sofa bed. The bath and shower room also quite spacious.
The negative points:
The receptionist on our arrival was curt and not friendly-advised our room would not be serviced due to Covid as our stay was for more than one night.
Our room overlooks the main trunk road into Nottingham and is very noisy on a weekday morning when rush hour starts around 5.30am. If you can best to get a room on the other side of the hotel which is quieter.
There is a major design fault with the taps over the sinks. If the taps are mistakenly left on a trickle the water is not caught in the designer sinks- it leaks onto the floor developing into a major flooding problem very quickly.
The Topaz Bar is not an ideal eating area- as the area is open plan it is directly open to main entrances and is draughty and unpleasant, particularly during winter months. It is also near the main bar area where diners tend to be intimidated by rowdy corporate drinking sprees nearby. Why can’t diners have the option to use a much quieter, draught-free Blossoms restaurant area if they want- it only seems to be used at breakfast time, a perfect dining area for all meals every day.
For better value book in advance on weekdays as weekends do tend to be very pricey.
Thank you for your feedback regarding your recent stay with us - we sincerely appreciate your feedback, and will use it to improve our service.
I'm pleased to see that you enjoyed your breakfast with us, and that your room was adequately large and comfortable for your stay.
I will ensure your comments on both the sink design and our Topaz Lounge are passed along to the relevant departments in order for them to adapt as needed.
It was a pleasure having you with us at the hotel, and I hope we can welcome you back again in the future, in order for us to truly exceed your expectations.
Kind Regards,
Livv Parker
Front Office Manager
My shower had mold/pink mildew and hair covering an entire corner; the room was dark, partly bc there are only a few lights, bit mostly bc of those lights, only 2 had working bulbs. the bed was hard as a rock, and then upon checkout, they charged me 2x and I'm still waiting on the credit to be sorted with my bank.
Thank you for your response, and please accept my apologies your stay was not up to standard. I have reached out to you personally in order to help resolve this issue, and look forward to hearing from you.
Kind Regards,
Livv Parker
Front Office Manager
