This used to be a great little place, but during the last few years I've had a few negative experiences. Today was one of them. I met with a friend for a coffee. The choice of cake was VERY limited and did not look appealing. All they had left was: a crumbled piece of Victoria sponge, 3 quite dry pieces of chocolate cake and one slice of gluten free cake. Plus one brownie and a few flapjacks. So that was already disappointing.
However, customer service was also very poor. The table, although cleared off previous customers cups and plates, clearly had not been wiped down. There were crumbs and food bits on the table and chairs!
Coming up to 5pm, we were told they were closing in 5 minutes. As we got up to leave they switched off the lights. We sat upstairs and had to come down the stairs in the dark! A serious health and safety hazard! When I then wanted to quickly use the toilet before we headed out I was told that they had just been cleaned and i was not allowed to use them! It might have been a few minutes after 5pm at this point, but that doesn't mean I am forbidden from using the toilets! This was extremely poor customer service. VERY disappointing. I will not be going to this coffee shop any time soon.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.