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“Do not stay here!”

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Russell Scott Hostel
Reviewed 14 February 2017

Where to start with this place....
On our way to Sheffield the hostel called me, but i missed the call, i called back 4 times and no one answered, i left a voicemail, but i never did find out what they wanted.
It looks like its about to have a long over due refurbish as there was boxes of flooring in the hall way. (but looking at other reviews, this sounds like its already happened)
Our room was the first double as you walk in and it STANK of stale cigarettes. we opened a window but this didn't really help.
The bathrooms were upstairs but none of the showers worked, apart from one that was in an unmarked room with wet towels all over the floor, and we only noticed this because it was on constantly.
The guy who took our payment when we first got there was ok, but not very focused on us, was more bothered about talking to his "colleague" who he told us couldn't speak English.
On leaving, after not being able to have a shower, we handed the key back and as we were going out the door a member of staff yelled "**** off back to London" to us.
I would 100% never stay at this hostel again!

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  • Stayed: February 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Endless_night
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 59 reviews

Reviewed 9 January 2017

Booked for a two day stay on a busy weekend of the year (large sports competition is on) only for our booking to be cancelled due to refurbishment. Already rude to take a booking and not honour it, but I wasn't given an option for other accommodation despite sounding on the phone that I didn't know what to do and had to find other accommodation, all just 6 weeks before. Phoned back the next week for a refund and a solution - no answer. Phoned back two weeks later, got an answer and a complete denial of the fact we needed relocation. The person on the phone was rude and insisted she was in the right. The fact is, she left a group of 20 frantically trying to find a new place to stay with little over a month and a lack of accommodation.

Sure it's cheap and looked decent enough, but I wouldn't recommend it.

  • Stayed: January 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank CraqRoq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2016 via mobile

I should have read the reviews. The rude guy on reception said he had no record of the booking, even though i had my booking reference on my phone.

No apology or concern at all.

And the place did look filthy, so he did us a favour!

This seems to be very common, so please avoid at all costs.

Stayed: November 2016, travelled with friends
Thank djw32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2016

Was a bit worried after seeing so many negative reviews...but the worry was unfounded and the negative reviews very harsh... the hostel was very clean, the doors did lock and the lovely guy Manning the desk was friendly and helpful the other guests were friendly aswell a very pleasant weekend

  • Stayed: November 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2016 via mobile

I visited this hostel as a group on a busy Saturday night. Truth be told all other places in affordable range were booked up. We had booked two rooms in advance for the whole group and paid a holding deposit. The reception it said was 24hrs and there was no mention of having to check in at a particular time.

We arrived late at night to be told that there was someone else in the room. This was told to us over the phone as neither of the people at reception spoke english. I asked how that could be so when we had booked the entire room. She stated that they had tried to call me all day, i had had one missed call and that she was a nice woman.

I said we wanted both rooms. After 30mins of negotiations said she would move the lady from the room and change the bedding. When i enquired how much we would be paying for this distuption i was told 5pounds more than i had booked the room for!! It is clearly a hostel out to make money. When i said i didnt think that was acceptable as we had reserved both the rooms she said we had two options; either pay or leave. It was 0030 in the morning and she was willing to have 7 girls out on the streets of sheffield with no where to go. I felt we had no choice therefore but to pay.

The bedding in the room where the woman had been offered was not changed. Some of the bed linen was either dirty or stained, the springs in my bed had long gone and the curtains in both rooms did not reach the window line meaning light streamed on my face! On the plus side the breakfast and toilets were okay.

Your expectations do lower when you are staying in a hostel but that does not mean you have to give up all self respect, do your dignity a favour and find another place to stay in sheffield, i guarantee you will receive better customer service and a more peaceful nights sleep.

Stayed: October 2016, travelled with friends
Thank Fifty2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Russell Scott Hostel

Address: 28 Brandreth Road, Sheffield S6 3JU, England
Region: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #15 of 21 Speciality Lodging in Sheffield
Price Range: $51 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Russell Scott Hostel 2*
Number of rooms: 8
Official Description (provided by the hotel):
We at Russell Scott Hostels also known as R S Hostels offer our guests safe, secure, clean, spacious budget accommodation being the only backpackers hostel in Sheffield, South Yorkshire. We are not profit driven. With you having a great time in Sheffield and staying with us, is all we wish for! We do not believe in making extra from you, your basic needs are all taken care of - internet access, washing machine, bed linen, breakfast all inclusive in the room/bed rate.We believe that small is beautiful. We pride ourselves in offering cheap accommodation by which we don't mean over crowding the place or reduce the facilities we offer. For example our dorms have single beds in them and the maximum no of people in our dorm is six even though the room could easily accommodate eight people. Knowing what it is like to be a backpacker/traveller and knowing little needs go a long way, we decided to provide value for money accommodation with no compromise whatsoever on the quality or most of the perks that you would enjoy in a star hotel for one third of the price. ... more   less 
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Also Known As:
Russell Scott Hostel Sheffield, South Yorkshire

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