We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tasty Lunch”

Handmade Burger Co.
Ranked #278 of 618 Restaurants in Bath
Price range: US$10 - US$24
Restaurant details
Reviewed 3 weeks ago via mobile

Third visit in a year to Handmade Burger whilst visiting Bath, service is first class, burgers are excellent quality, really juicy in a good quality and fresh bun. We both had the Mexican chips, I could go back for these alone, they are excellent.

Thank Kev G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki J, Public Relations Manager at Handmade Burger Co., responded to this reviewResponded 2 weeks ago

Hello Kev,

Thanks so much for the feedback, we really appreciate it! The Mexican chips are a firm favourite :)

Cheers,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (195)
Traveller rating
Traveller type
Time of year
Language

9 - 13 of 195 reviews

Reviewed 3 weeks ago via mobile

If you fancy the best handmade shambles then come here. Its hard to know where to begin. Im not a trip advisor bigot either so do take this with more than a pinch of salt.

We turned up...greated in a normal manner. However theyd forgotten our booking and it wasnt at all subtle that theyd tried to botch a table togethee upstairs in a room that felt like it was meant to be a private booking. No apology..just greeted with a sense of annoyance that wed arrived.

We when ordered everything.....it took 1 hour and 12mins for the food to arrive. 0 communication from staff meant we were just left hanging. When it did arrive, 3 of the 5 burgers were burnt and inedible.

Management did comp most the bill but i did say i would happily walk out paying nothing. This is the 2nd time in a year ive been here and both times its similar issues.

Only positive thing was the mexican fries but will i be back a 3rd time...0 chance.

1  Thank Matt S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki J, Public Relations Manager at Handmade Burger Co., responded to this reviewResponded 2 weeks ago

Hello Matt,

Thanks for the feedback. It is really disappointing to hear that you did not enjoy your visit. If you could please email Head Office on info@handmadeburger.co.uk they will be able to look into why service was so lengthy. We usually estimate around a 15min wait for food as we prepare the burgers from scratch but not over an hour. This really does need investigating.

Thanks,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The meal I had was very nice and the price was good with the student discount. The service was okay but the food took a while to come and didn’t look that busy in the restaurant.

Thank harrycleal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Arrived at the restaurant for our booking and were made to wait 10 minutes, stood in the middle of the restaurant (there were a group of 8 of us)
We were then taken up to our seat, but was worried I was going to fall through the stairs as they are so knackered.
We then waited 15 mins for the menu. A further 15 mins for our drinks. Our food order came out 45-50mins later - no apology or warning that they were running mate. If they had we wouldn’t have minded. The burgers were then cold! Sides came out after all our mains were finished. When we asked to speak with the manager, it seemed like this wasn’t going to happen as he was helping in the kitchen. There was no care customers had asked to speak with the manager. We were given a discount on food, to apologise (when we said we weren’t paying full).
This was my first and last time here, which is a shame as the burger wasn’t that bad.

Thank Sam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki J, Public Relations Manager at Handmade Burger Co., responded to this reviewResponded 2 weeks ago

Hello Sam,

Thanks for the comments. I am dissapointed to hear of such a poor experience, it is not the level of service we wish our staff give. If you would like to email Head Office on info@handmadeburger.co.uk they will be able to look into the matter for you and hopefully get you back on board.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Solo visit while making a quick trip to Bath. Seen this place but never been in so I thought what the heck! I’m glad I did, greeted by very friendly and efficient staff, seated and order taken. Food arrived hot and in a timely fashion. I went for the chicken Milano which was covered in loads of mozzarella and a lovely layer of pesto. I resisted the chips in favour of the waffle sundae and I was not disappointed.
I recommend this place that is reasonably priced, less expensive than the GBK.
Most importantly a warm welcome and excellent customer host.

1  Thank Martinalvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki J, Public Relations Manager at Handmade Burger Co., responded to this reviewResponded 2 weeks ago

Hello,

Thanks so much for the feedback, we really do appreciate it! The waffle sundae is a firm favourite ! :)

Cheers,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Handmade Burger Co. also viewed

 

Been to Handmade Burger Co.? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing