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Royal Hotel
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Reviews (1,372)
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All reviewstrain stationcream teawowcher dealtravelling by trainbath spa railway stationground coffeemanvers streetspa packagebreakfast and dinnersuperior roomroman bathsbiscuitsthermae sparestaurant stafflovely hotelexcellent locationeggs benedict
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28 - 33 of 1,372 reviews
Reviewed 15 April 2018

The Hotel was just OK the lift didn't work and the rooms were too hot in the night and we could not open a window

The Hotel is close to the shops and all the main areas of Bath but we will not return here again

Stayed: April 2018, travelled with family
Thank MORGANLLANELLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatronHandR, General Manager at Royal Hotel, responded to this reviewResponded 16 April 2018

Thank you for the review.

Unfortunately our lift was not working on the occasion of your stay due to our awaiting a spare part from Germany but all guests booked in have been contacted by us to be informed of this inconvenience at the same time informing them that our staff are happy to carry their bags to and from the bedrooms.

With regards to your not being able to open the window I am at a loss to understand why this is the case as all of our windows are functioning properly.

Mike MacDermid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

Just checked out of this hotel and will be going straight home to catch up on the last 2 nights lack of sleep. On the plus side this hotel has friendly staff and good food but nothing can make up for the utter misery of 2 sleepless nights. Myself, daughter, sister and niece booked in for a girlie weekend. We both had rooms at the front and the noise outside was so bad we asked to be moved for our second night. There were no rooms available but the hotel did supply earplugs. They didn't help. To really upset us more we were charged a £30 per room per night for the 'privilege' of staying at the most noisy time of the week. £60 A room. £120 for the two room!!!my advice..stay someone quieter and spend the money on cabs.

Stayed: April 2018, travelled with family
Thank pdpj18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatronHandR, General Manager at Royal Hotel, responded to this reviewResponded 16 April 2018

I was disappointed to read your review and as already explained in my reply to the review from one of your friends, who also complained about the noise, we do have an arrangement for night rangers to ensure that our guests are not disturbed late at night or early hours of the morning and I regret on this occasion they did not do their job effectively.

With respect you are quite incorrect in misleadingly saying our hotel supplies ear plugs - this is a mischievous untruth.

Had you wished to have stayed in a quieter hotel we would have been able to offer you accommodation in our sister hotel the 4 star Bailbrook Lodge which is located on the fringe of Bath in a very peaceful location surrounded by gardens.

Mike MacDermid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

My wife and I recently visited bath for an overnight stay and were in the Royal hotel. Firstly the location is fabulous right next to the train station. This was a living social deal and the room we were given was basic but had a lovely ensuite bathroom and good facilities. We had a three course meal but could choose anything from the menu plus a bottle of wine with breakfast next day also included.The hotel staff were really pleasant and friendly and the receptionist gave us advice on the local places of interest. Would recommend this hotel to anyone who likes style and comfort but also down to earth settings.

Stayed: April 2018, travelled as a couple
2  Thank paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2018

I booked this for a 2 night stay with my daughter as a treat. We also booked the Thermau Spa directly with the hotel which enabled us to have 3 hours for the price of 2 as the hotel as a loyalty deal with the spa. The room was very comfortable although unfortunately the lift wasn't working when we arrived and we were up on the third floor. The hotel had emailed me to advise of this fact before we arrived. The reception staff were amazingly helpful and very polite and allowed us to store our luggage on arrival (as we got there before the 2.30 check in time) and on departure (as our train didn't leave until the afternoon). We travelled by train so the hotel being opposite the station was perfect. So easy to walk into Bath and see everything. Didn't eat in the restaurant but the breakfasts in the morning were exceptional and really set us up for the day. Would definitely book again

Room Tip: Only rooms on three floors and as its an old hotel, the rooms are all different in size
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 12 April 2018 via mobile

Absolutely fantastic. It is the staff that make this such a good place to stay. They are friendly, helpful and have a great sense of humour. The rooms are decorated in keeping with the historic hotel, the food is good with a varied menu and the location is perfect for a visit to the city of Bath.

Stayed: April 2018, travelled with friends
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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