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“Good food, poor service, still demanded a tip?!”

NanaThai Restaurant
Ranked #45 of 231 Restaurants in Bury St Edmunds
Price range: US$19 - US$38
Description: Nanathai is an independant family run restaurant, serving traditional authentic Thai food. Our dishes are freshly cooked to order. You are assured of a warm welcome and traditional hospitality from our friendly team at Nanathai.
Restaurant details
Description: Nanathai is an independant family run restaurant, serving traditional authentic Thai food. Our dishes are freshly cooked to order. You are assured of a warm welcome and traditional hospitality from our friendly team at Nanathai.
Reviewed 29 June 2018

As lovers of Thai food, we couldn't wait to try NanaThai. On the 4th of June however, the service was appalling!! So much so that my son finished his main course before any others reached the table. The orders were not correct and a dish had been forgotten. That said, the food was good. Finally, I was surprised to see 12.5% added to the bill for service as this was truly atrocious. When questioned, I was told it was discretionary however, management will take it out of her wage if it is removed!! I have never heard such treatment of staff and saw sadness to a level that created guilt (and doubt). I accepted the service charges but vowed never to visit this restaurant again! The food is not good enough for that service and the guilt trip to TIP.

Date of visit: June 2018
    • Value
    • Service
    • Food
3  Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 - 44 of 91 reviews

Reviewed 23 June 2018

Good food, good service, good restaurant... simple really! Really excellent dumplings, weeping tiger was lovely, and a banana split to finish off with.

Date of visit: June 2018
1  Thank Marshall H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Lady owner and staff very friendly, food fresh and tasty. Quick service. Will definitely go back again.

Date of visit: June 2018
1  Thank anetam169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2018

Visited Nana Thai restaurant on a Friday evening during a recent visit to Bury. Excellent authentic Thai food - great atmosphere - delightful and friendly staff. Thoroughly recommended for a memorable meal out - just a short walk from the centre of town (and worth every step!). Will certainly return during our next visit.

Date of visit: June 2018
    • Value
    • Service
    • Food
1  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

A group of friends and myself decided to visit nanathai for a friends birthday as none of us had been before. Staff were slow to take our drinks order and when they brought them out had forgotten 2 of the drinks. There was then another long wait before they took our main course order. They brought the food out very slowly and then told us they had run out of the rice we had ordered. Then another wait for the rice. The food was very tasty and everyone enjoyed it but the service needed to be quicker. We arrived at 8pm and left at 11pm- we only had a main course each.

Date of visit: June 2018
1  Thank Liz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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