As lovers of Thai food, we couldn't wait to try NanaThai. On the 4th of June however, the service was appalling!! So much so that my son finished his main course before any others reached the table. The orders were not correct and a dish had been forgotten. That said, the food was good. Finally, I was surprised to see 12.5% added to the bill for service as this was truly atrocious. When questioned, I was told it was discretionary however, management will take it out of her wage if it is removed!! I have never heard such treatment of staff and saw sadness to a level that created guilt (and doubt). I accepted the service charges but vowed never to visit this restaurant again! The food is not good enough for that service and the guilt trip to TIP.
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