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Reviews (253)
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All reviewssmall hotelantique bedtown centrecomplimentary teano hesitation in recommending this hotelshort walkst mary's churchcar parklovely hotellittle gemkippersabbey gardenswithin walking distancegreene king brewerywould stay againvery comfortable roomperiod property
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Reviewed 10 January 2018

We stayed at The Chantry Hotel last November to visit the Christmas Market, which is a short walk from the hotel.

The Chantry has a car park to the rear for guests. There is a dining room and a small bar, which doubles as reception.

Our room was comfortable with a double bed, plenty of storage space and an ensuite shower. No safe or fridge but there is free wifi.

Breakfast was plentiful with the usual buffet type of cereals, juice and pastries plus a cooked breakfast. They catered for vegetarians, which is a plus for me.

All the staff were friendly and polite.

Tip if you are visiting the Christmas market - take a map as the town shuts some of the roads off and your sat nav may not be helpful for the final part of your journey!

  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank tiggerwoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

Our first stay was in a small double room and obviously not their best.
However it was well appointed, clean and very comfortable, with good linen.
Our welcome was warm and low-key, in-line with most things in this pleasant, quiet hotel. And they welcome dogs, and offer secure parking.
Breakfast was generous and well cooked.
We normally stay at the Angel , thought we’d try this , and have already booked again, this time in one of their well-priced suites.

Room Tip: Book direct and Ask for one of their larger rooms
Stayed: November 2017, travelled as a couple
Thank Thereaper2808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

What a lucky find!
We needed to stay in Bury St Edmunds at short notice, and this was inexplicably one of the few hotels with vacancies. But we're so glad we found The Chantry. It even has free on-site parking.
We used the downstairs annex room, with its separate sitting room and admittedly tiny bathroom, and we were very comfortable and cozy. Also, the traffic outside didn't bother us a bit.
The breakfast was very good, with the veggie options especially thoughtfully varied.
We didn't meet many staff, but our needs were amply satisfied with smiles and good humour.
The Chantry is a very easy stroll from loads of restaurants, cafes and places of interest in the town - definitely a good place to stay, and we'd love to return.

Room Tip: The downstairs annex room is very easily accessible.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Armchairgardener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2017

I stayed one cold night at the Chantry Hotel, and was pleasantly impressed by how absolutely impeccable the bedroom was, whether in terms of cleanliness (spotless), but also decor, amenities, and how comfortable the mattress was.
It was a cold night out in Bury St Edmunds, but at no point did I feel cold or even chilly in the hotel.
The color schemes and general decoration work very well, making the property a truly lovely 'traditional yet modern' British hotel.
We were also slightly late for breakfast, yet the staff cooked us a full English all the same, and helped us to our train on time (despite us being delayed).

  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank chris685474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2017

The Chantry is Hyacinth Bucket's idea of a hotel. It is a B&B, nothing more. Lunch? Nooo. Same goes for dinner. And the table top bar? Worst of all was the room. Tiny is too generous a word. There was space for only one bedside table. The room was so grim we stayed out with the plus point that the next door neighbours could no longer be heard. Breakfast was top class, and with linen napery. But for £126? Next day we stayed in a Holiday Inn room four times the size and comparable in price. Later still we had a Cambridge B&B - £35 cheaper but where we could eat - and drink - any old time we liked.

Room Tip: Do not be fobbed off with the annexe
  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chantry1, Owner at The Chantry Hotel, responded to this reviewResponded 15 November 2017

We are not a corporate hotel with busy bars, identical rooms and function rooms. Instead we offer individual accommodation in two listed buildings in the heart of the conservation area with car parking. We have furnished our rooms individually some with quality antique beds and paintings and they are graded from standard to superior and deluxe which have much more space and extra facilities.
In London there is now a trend towards town house hotels which are in smart townhouses and only offer breakfast as they are near numerous restaurants etc.
You can walk to over 60 eating places from the Chantry and having this choice on our doorstep is one of the reasons we are a very popular hotel with one of the highest ratings of all the hotels in the area. We often think that reviews say as much about the reviewer as the the hotel and in this case we see that you are often dissatisfied.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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