The lounge used to be a decent place for a light lunch. Oh Dear - how things have changed. If you're ready, I'll begin..... Having taken a table we waited for menus. Passing staff paid no attention. After about 10 mins. a nearby table let me take theirs, as they had ordered. (Incidentally, the table next to us asked 3 times for menus, got fed up with waiting, and left.) Ages after we were ready & we still seemed invisible to passing staff, I decided to go to the bar to place our order. I had to walk through a group of 3 members of staff who were chatting, to get to it. No-one there. Waited a while, back past the same staff, to Reception, who said they's send someone over....... 10 mins. later, back to reception, who said again that they'd send someone. Order taken. A little while after having ordered, we were informed that what 2 of us wanted was out of stock (why weren't we told when we ordered?). 40 mins. later the Bacon sandwich arrived as a B.L.T. (despite having discussed at length JUST bacon). Good point: the bacon was done to a frazzle as had been requested. In the ham sandwich the Dijon mustard appeared to be absent from the mustard mayo (there's the subtle taste of mustard and there's non-existant; this was the latter). On all our plates the salad was salty, the watercress was definitely neither fresh, (it was yellowing); nor had it been washed properly, (it was gritty). All of this was fed back when we were asked "Is everything alright?" as I'm a great believer in letting them know when something is either particulary good or particulary bad. Having known how good the lounge has been, both our visitors & we were sad to see how badly things have slipped. Oh well, all good things must come to an end, I s'pose.
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