We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not as good as it use to be”
Review of Cafe Massala

Cafe Massala
Ranked #11 of 18 Restaurants in Long Melford
Certificate of Excellence
Cuisines: Indian
More restaurant details
Restaurant details
Dining options: After-hours, Delivery, Reservations
Description: Outstanding restaurant set in a modern contemporary outlook within a grade II listed property. For a great dinning experience visit Cafe Massala
Reviewed 6 December 2017 via mobile

Visited recently and have been many times in the past. Unfortunately in my opinion it’s gradually gone down hill. Food is average, and the customer service was awful. One young lad was miserable, poor hospitality skills, basically came across that he didn’t want to be there. It was a Saturday night and there were so many empty tables. They appeared to be short staffed, had to ask for the table to be cleared and not once did anyone approach us to ask if the food was ok, even at the end! Time to try somewhere else.

Thank Mish-da
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (142)
Traveller rating
Traveller type
Time of year
Language

29 - 33 of 142 reviews

Reviewed 25 November 2017 via mobile

Called in with no reservation and got a table straight away. Service was good with friendly staff and the food was very nice. I thought the prices where slightly on the high side but having not eaten anywhere else in Long Melford this maybe the norm.

Thank crisjrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2017

Table booked for 20:45. We arrive on time to be told that out table wasn't ready and were asked to stand by the entrance desk which was absolutely covered in dirty glasses. This is strange because it was not even nearly full. After 5 mins we are taken to a table and handed menus. Eventually we are asked if we want drinks, 20mins later. At the time we also ask if we can order because we know what we want, very young boy mumbles that someone else does the food ordering. We wait a further 10 mins and then ask another employee if we can order food, he clearly wasn't interested as it took another 10mins before we have find find someone else and explain that waiting 45mins before we could even order is unacceptable. We advise the staff that we will pay for our drinks and leave - suddenly they are interested in taking our order (no apology or explanation as to why it would take 45mins and two prompts to take our food order when it clearly wasn't that busy). It's worth mentioning that the prices were well above average.. which would have been fine if there was an ounce of service to match. P.S I hate leaving poor reviews and you can see that it's very rare for me to do so.

    • Value
    • Service
Thank Olliejc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017

We have visited this restaurant several times, as we live locally, the menu is varied and compliments the cuisine supplied. I have never been disappointed with the food, it is always, or appears genuine and to my taste. The service is good and attentative. The ambience is delightful.

Thank ralphm754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

I went to Cafe Massala a couple of years ago now but have heard from friends who visit the standard is still high. Lovely friendly staff and excellent food with lots of choices. Beautiful setting.

Thank Maristubbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Cafe Massala also viewed

Long Melford, Babergh District
Lavenham, Babergh District
 
Long Melford, Babergh District
 
Sudbury, Babergh District
 

Been to Cafe Massala? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing