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“A little hidden gem.”

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Best Western New Kent Hotel
Reviewed 18 September 2017

I'm not the world's most traveled hotel user - now and then I get to go away with work or maybe a night in London once a year, but usually I'm a one or two night guest at most. My criteria for a good hotel then, is - clean, comfortable and a decent night's sleep and that's about it. On a recent trip for work, I had to spend a night in Newcastle, with all booking done through my organisation and by someone else on my behalf, so no control whatsoever about where I stayed. I've stayed in a few different chain hotels before and in reality, there's not much to choose between most of them - generic, corporate, they do what it says on the tin.
However, I was pleasantly surprised by the Best Western New Kent Hotel in Jesmond. It's a leafy suburb of Newcastle and the hotel is situated on a road that skirts a very nice, well to do area of the city. Despite being on a through route (bus stop outside and lots of other hotels along the road), it's actually quite a quiet hotel, and although I was given a corner room at the top front of the building, I found there was no intrusion from traffic noise. The rest of the surrounding area is exclusively residential, so there's not a huge amount of traffic outside. There is free parking on two aspects of the hotel - not a massive amount, but despite taking our hire car into town for the evening, we got back and were able to use the same space at the rear of the hotel, so clearly not a majhor issue. There appeared to be plenty of on road parking available nearby anyway, so other than a short walk with luggage, I wouldn't forsee a problem if the hotel car park was full.
The staff were friendly and informal, and although the hotel could do with a bit of a refurb in some areas, it was clean and the room I was given was comfortable with a double aspect view over the church grounds and a quiet residential side street.
The room was well appointed with a small but functional en-suite, a comfortable double bed and sufficient space to store my luggage without tripping over it. Complimentary tea coffee and biscuits were in the room along with a small kettle. I even quite liked the fact that the bedroom floor sloped down slightly from the window to the bed - it gave it a quaint, quirky feel!
I can't assess the restaurant food as we ate out that night, but the next morning breakfast was served buffet style and was very nice indeed.
The hotel is actually only a short drive from the city centre, so if you have a car, you can explore the city easily, but use the hotel as a quiet base away from the hubbub of city life. I really liked this hotel, so much so that if I ever find myself overnighting in Newcastle again, this would be my preferred hotel over and above any large city center location. It's a big, sprawling city, so I'm not sure about exploring on foot from this location, but being on a bus route, I imagine it's not too arduous to use public transport as an alternative to driving everywhere.
Over all, a really nice place to stay and one that I'd happily recommend.

Room Tip: For a view, ask for a room at the front, rear probably quieter
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  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank Bigmatt1724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 259 reviews

Reviewed 14 September 2017

I stayed here for one night while in Newcastle for business. After having some terrible experiences recently from larger, more anonymous hotels I was pleased to have far better service, atmosphere and amenities at this hotel. The bathroom was newly refurbished with a modern finish and waterfall shower which made the stay and the early start that much nicer, the dinner options were varied and I the fish and chips I ordered was perfectly presented, delicious and also a generous portion size.

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank pegwork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

The good bits:
-they've had a refurb in the rooms and all our clean and fresh looking,(when compared with my wife's stay two years ago)
-the staff are so friendly and helpful
-the area is superb for nice places to eat
-there's limited parking
-it's about 25 minutes to start line of GNR by foot.
-an excellent breakfast cafe called Harvest just around the corner!
-they have travel cots upon request
-menu looks good
-bar is clean and tidy with a good selection.

The bad bits:
-my mum's car was broken into out the back, so please don't leave anything of value in there.
-no lift and a narrow staircase, so it's a nightmare with a heavy bag
-the walls are very thin, we had a very noisy snorer (louder than me) in the next room who woke me and my wife up through the wall (we were in room 10, this may not be the case everywhere) he also woke us slamming his door at 2:30am (nice to have soft close doors)
-BW elite members still offered late check out if available.
-my mum was on top floor and it was a bit of a hike to room 20
-I'm not a big fan of the crockery and cutlery being washed up in the loo by housekeeping, but this is just a personal preference

Stayed: September 2017, travelled with family
Thank SmartDamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank John C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 August 2017 via mobile

Here overnight on business. Checkin was good, room modern and tastefully finished (a little tatty here and there). A nice view of the park. Dinner and breakfast was excellent. Couldn't really fault the visit.

Stayed: July 2017, travelled on business
Thank Steve295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western New Kent Hotel

Address: 127 Osborne Road | Jesmond, Newcastle upon Tyne NE2 2TB, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #48 of 83 Hotels in Newcastle upon Tyne
Price Range: $79 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western New Kent Hotel 3*
Number of rooms: 32
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Also Known As:
Best Western Newcastle Upon Tyne
Newcastle Upon Tyne Best Western

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