Staff could not have been more helpful but sofa bed was not fit for purpose so whole family had a terrible nights sleep so would not stay again. Staff did get us a second room for second night so our family of 4 could share 2 double beds but obviously wouldn't pay for 2 rooms for another stay. Apparently it's the same for all the sofa beds. It's a real shame as a lovely hotel with a great pool and really helpful staffMore
Doubletree
Taking safety measures
Booking.com
Booking.comTaking safety measures
Lovely modern hotel with comfy beds. Bar well staffed and plenty of space
Didn’t get a chance to use the gym or pool but they looked good
Will likely go back for work purpose and will use the facilities
Dear Gemma S
Thank you for your positive feedback.
We look forward to welcoming you back.
Kind regards
Chris Dutton
General Manager
We spent 2 nights at this hotel.
On the plus side, staff were friendly and helpful; the pool was large, reasonable temperature and very clean. (Although it was always busy). The room was large.
However:
Only one set of towels for 2 people, no decaffeinated coffee, the room was dim, with only one bedside lamp and no light over the desk. Only 1 chair in the room. Breakfast was poor compared to a Premier Inn for example, which would have been much cheaper.
We paid extra for a room upgrade to get free parking, only to be told on arrival that parking was free all weekend, with no offer of a refund.
Dear Dave D,
Thank you for your constructive feedback, most appreciated.
Please accept our apologies certain aspects of your time with us did not match your expectations. We will certainly review your observations and take appropriate remedial actions.
Once again thank you and our apologies.
Kind regards
Chris Dutton
General Manager
Hotel Staff are brilliant. Helpful and friendly, especially the Breakfast Staff. Great facilities also. Automated check in system is atrocious. No warm welcome or interaction with these machines. Staff are close by to help by if they have time to assist why not employ them full time to run a decent Reception ? Also I've received 18 emails regarding my stay which is enough to put me off booking again.
Dear Stephen C
Thank you for taking the time to post your constructive feedback following your recent stay with us.
I am sorry your whole experience did not fully meet your expectations.
Kind regards
Chris Dutton
General Manager
Walked into a very busy foyer not quite sure where to go. Behind all the people milling about from the bar, found the self service iPads to a check in
Did not feel as welcoming, almost as though you’ve just arrived after a long journey, now ‘just get on with it yourself’. Fully understand moving to automated methods but would’ve been so much better to be welcomed with a smile and directed to the check in pads.
When we drove into the car park, we all were impressed and thought what a lovely bright, fresh modern hotel. Unfortunately our room was not the same.
Room was tired and grubby in places.
Broken blind, cracked bathroom tiles with raised uneven flooring. Very small wall heater in
Carpet had lots of stains on.
Mould on bathroom tiles.
Generally an feeling of unkemptness.
Very thin walls, so could easily hear neighbours television.
Breakfast staff were welcoming but the food was adequate and sufficient. Would have been nicer to have greater range of options, shame hash browns are no longer on the menu!
The swimming pool was lovely and a wonderful warm temperature.
Shame the room, breakfast and staff were not as great.
Dear JaneThompson46.
Thank you for your feedback. Please accept my apologies we did not fully meet your expectations
I shall contact you directly to address your comments.
Kind regards
Chris Dutton
General Manager
No air-conditioning and uncomfortable beds, poor breakfast also. Staff very friendly and helpful and excellent WiFi and easy to screen mirror to TV however TV offered no channels to watch if this wasn't an option for me.
Dear jimjamjames2022,
Thank you for taking the time to let us have your feedback.
We will certainly investigate, review and take appropriate action on your observations.
Kind regards
Chris Dutton
General Manager
