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“Premier Classe Coventry (4.5/10) " Comfy bed but plenty of issues with service and quality control"”

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Premiere Classe Coventry Hotel
Ranked #35 of 39 Hotels in Coventry
Reviewed 22 May 2017

Premier Classe hotel Coventry ( Room 6 then 40) (4.5/10)

A little bit of good

" Working TV, comfortable bed and clearly signposted breakfast prices". " Generous and varied tea provisions".

The bad

" Staff may check you into the wrong room". " Inconsistent service, poor shower with no provided hairdryer or shampoo, basic facilities, slow staff and a walk outside to all the rooms".

" Basic tea stirrers".

" Only 1 keycard, only 20 minutes free wifi, only 2 plugs". The atmosphere The reception building was modern inside, well lit and spacious. We were checked in at a bar which I liked the appearance of.

You expect to go to your room nearby but when you find out actually there is a separate building which resembles a large row of cabins things get a little less exciting. Since these can only be accessed from outside it gives the impression of an unpleasant walk in the rain. It was well set back from the road however which was good. The hotel location was miles from the train station and town centre which was poor.

Chilling in your room

Double pillows were provided for relaxing and once you manage to work out that the keycard has to be left in, the room appeared of small, yet adequate size. The bathroom space was pleasant and clean and the room did not give a dated or dark feel due to it's styling and reasonably sized windows. As for power and plugs only 2 were available.

The kettle was of good size and I was impressed with the presentation of a generous provision for teas with many sweetener sachets ( more so than in Bristol days inn). They also provided fair trade instant coffee which was a nice touch showing positive company ethos and values. Demerara and white sugar options were available which was also nice.

There were however wooden stirrers rather than spoons which detracted considerably from the drinking experience. On room entry, the remote sitting on the bed with a clearly labelled breakfast price and time was very informative. The 20 minutes of free wifi however was highly disappointing and certainly made you a freak downloader for a while.

All the other hotels I had previously stayed in had free wifi included for the duration of my stay. The room had one chair with a hard back which wasn't the most practical or comfortable option for a 2 person room. The pillows however were adequate for a reasonably comfortable makeshift backrest.

The lack of a twin bed which was agreed on booking was disappointing and again restrictive in terms of resident privacy. This was found to be due to a customer service issue. I was checked into the wrong room meaning I had to switch all my stuff quickly providing me with unnecessary stress.

Community areas

Due to the separate nature of the rooms from the main hotel building you had to venture outside to reach the modern and relaxing bar area or reception. Reception appeared very pleasant to relax in however in bad weather this necessary trip seemed impractical and reduced the impression of quality accommodation.

Washing and cleaning

Only 1 towel was provided on arrival with the promise of more on the way which was quite disappointing and there was no lock on the bathroom door meaning privacy was not too great. The size of the bathroom was minimal.

No hairdryer was provided either unlike the Mercury in Swansea and many other places I have stayed previously. Because of this I had to use my own hairdryer. Whilst I always pack carefully so this didn't create an issue on this occasion it is an extra which makes life better and therefore would have been an improvement if it was provided. Switching between the shower and bath nozzle was a nightmare so I was forced to have a bath for the first time in years.

This was very annoying ...

The hot water did work effectively in either of the rooms I was shown to although shower bath switching was at least operational in room 40. This was because water jet pressure diminished to a mere trickle every time you ramped up the temperature. Price At 40 pounds a night the price was low.

Due to the plethora of issues and niggles screaming of low quality this did not help make the stay good value. The issue of value was that the stay was not terribly enjoyable so the competitive price was not competitive when compared to a similar price for superior staying experience elsewhere such as Swansea or Bournemouth.

Customer service

On first impressions Room checkin went smoothly and I was quickly and helpfully instructed on how to reach my room. The staff seemed polite and welcoming.

After a couple of hours of settling into my room and unpacking I was told to vacate my room since I had been checked into the wrong room number. This made things a lot more stressful than they had to be and shouted incompetence in terms of providing an effective service. The first rooms double bed meant that the wrong room was not appropriate. Only on complaint were the rooms switched.

Quite disappointing ...

No second keycard could be provided for the room meaning that returning to the room in the evening was a " guess who will get back first and give them the key" lottery. This increased uncertainty especially since reception closed at 11pm and the trip was for business with late night shifts.

Overall

Poor for showering and personal hygiene, mediocre due to inconsistencies in room service, limited provisions and those present of low quality. A long walk from reception outside to reach your room and issues with room checkin made the positives unnoticeable overall. The overall score therefore reflects a basic stay with multiple issues which was not great value for money.

Room Tip: Can't recommend any that I stayed in.
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  • Stayed: May 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 - 28 of 195 reviews

Reviewed 13 May 2017 via mobile

I needed accommodation near University Hospital urgently overnight as my son had been rushed in, and this is very close by.
It was more of a motel than hotel but though basic was scrupulously clean, had a very comfy bed, was warm and not pokey.
My only criticism was there was nowhere to plug my phone charger in, everything electric was plumbed into the walls, or to plug in a hairdryer. That was a nuisance!

Stayed: May 2017, travelled solo
1  Thank Pam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2017 via mobile

A late booking. The hotel reception is very nice. There was plenty of off road parking. The room was clean and basic. You could hear other people outside and in the room next to our room. It is very close to the hospital so it served the purpose. The staff were very nice.

Stayed: May 2017, travelled with family
2  Thank DTWinfield1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2017 via mobile

Staff are really friendly and helpful.The room was dirty and smelt . There was dog hair on the carpet and dirty linen it was so bad we didn't stay .The room had stained walls and mould in bathroom on calling and walls I know you get what you pay for but this was a joke.It looks nothing like advertised we contacted priemer classes on a couple of occasions now and they have not got back to us.

Stayed: April 2017, travelled as a couple
2  Thank srar13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephens A, General Manager at Premiere Classe Coventry Hotel, responded to this reviewResponded 10 April 2017

Hi there,

Many thanks for taking the time to write your review. I really wanted to locate the room that you stayed in but unfortunately, I couldn't. We started a big project on the general
Hotel standards and the bathroom standards last month, and we actually have removed all of the mould in all of the bathrooms. So, I'm a little taken aback by your comments. Please contact me directly at the hotel so that I can investigate this matter further- that way, if we've missed anything, then we can rectify it.
I'll like to thank you for commenting on how friendly and welcoming the staff are. I look forward to hearing from you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2017

I enjoyed my 1 night stay at the Premiere Classe in Coventry. The room was warm cosy and comfortable. The Receptionist was friendly and welcoming. Maybe the Motel style isn't to everyone's taste, but for under £40 a night, it is well worth the money. There isn't a Restaurant, but Mcdonalds is 50m away, and a nice Pub serving good food across the road.

Room Tip: Choose a room facing McDonalds, then you don't get any car noise.
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  • Stayed: April 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank SarnianVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephens A, General Manager at Premiere Classe Coventry Hotel, responded to this reviewResponded 10 April 2017

Hello,
Many thanks for your review.
I am delighted at the positive comments and I'm fully with you regarding the value for money offered here.
Thanks again for your comments and feel free to say hello when you're next at the hotel.
Stephens A

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premiere Classe Coventry Hotel

Address: 4 Wigston Road | Walsgrave On Sowe, Coventry CV2 2SD, England
Region: United Kingdom > England > West Midlands > Coventry
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #35 of 39 Hotels in Coventry
Price Range: $49 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Premiere Classe Coventry Hotel 2*
Number of rooms: 47
Official Description (provided by the hotel):
Situated on the outskirts of Coventry City Centre and within walking distance of the nearby shopping centre and entertainment complex, we are also ideally situated for the Ricoh Arena, home of Coventry City Football Club. Your Première Classe Coventry Hotel is located just 10 miles from The National Exhibition Centre and within easy reach of Coventry and Birmingham International Airports. The Hotel is just 1 mile from J2 of the M6, and is close to all major routes into Coventry, Rugby, Leceister and Warwick. Première Classe Hotel Coventry offers an ideal location for leisure and business quests. ... more   less 
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Also Known As:
Campanile Hotel Coventry

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