We were hoping for a pleasant stay for my birthday flying treat at the nearby Coventry Airport, especially after reading some good reviews.
Something went wrong with the booking process and we were booked into a twin room, via Hotels.com. We tried to change to a double but it would not let us as it was pre-paid. We made a note on the booking asking for a double and in my experience most hotels ask on arrival if you would prefer a twin or double, etc. - especially if they are not full. So we asked for a double, to be told instantly by the rather unhelpful receptionist that none were available.
Our twin room was a bit tired and so we checked their website to find upgraded doubles WERE available for £4.50 more. We went back to reception and asked why we had not been offered this. No explanation given. We paid our £4.50 but were told upgrades were usually £10. The new room was much nicer and for the price of £47 was a reasonable price. It seems the rates vary by what is on in Coventry - up to £150 per night. At that price, definitely stay elsewhere.
Bar food was reasonable but we didn't bother with breakfast as we felt we had been lied to. Restaurant wasn't worth using as the menu was the same as for the bar food - not quite living up to what is displayed on posters in the hotel for restaurant food.
Perhaps the hotel was very quiet - the bar certainly was - and it seemed to be mainly tradesmen and regulars that were staying there. All the more surprising that we couldn't get a choice of room in the beginning.
On complaining about the above, the lack of info on arrival (or in rooms) in understanding hotel facilities such as the Sauna / Steam Room (which was nice apart from open drains in the showers and no towels or shower gel) and the lack of any recognition on leaving, we received a rather bland reply from the manager. The usual tale of how important feedback is to them, blah, blah, blah.
On writing to Quality Hotels they advised that this is a privately run hotel, so they were no use either really.
A rather disappointing stay in what was a nice room in the end, let down by the reception we received and poor information. The room needs a bit of attention to detail too. Cheap plastic toilet seat on a grey loo. Grey bathroom suite looks like a job-lot were bought and the toilet flush handle was mounted in the wrong position meaning you had to close the seat to flush. Slow draining waste from the bathroom sink - always a bugbear of mine as it shows a lack of attention from housekeeping and maintenance.
There didn't seem to be a lift and there are a lot of steps so beware if you find stairs difficult.
The area the hotel is in seems to have very little around it without driving somewhere and raised a few eyebrows when we said where we were staying. Views from the rooms are poor.
No safes in the business rooms unless you upgrade on the upgrade - and then you also get a bottle of water, which must cost about £20 a bottle!
Overall a real shame as the refurbished rooms are comfortable and better than other budget chains I have stayed in, but let down by the above. This could be so much better with a bit of care.
- Official Description (provided by the hotel):
- Located just 10 minutes’ drive from the National Exhibition Centre, the Quality Hotel Coventry offers free parking and free Wi-Fi access throughout. The M6 and the M42 motorways are within 4 miles of this hotel and Birmingham International Airport is a 15-minute drive away. Each of our recently refurbished bedrooms have a private bathroom with a shower is included in each room, which also has tea and coffee making facilities and a telephone. Guests can dine in the spacious and elegantly decorated dining room or enjoy a drink in the informal bar area. Twycross Zoo, Cadbury World and the Belfry Golf Club are all within a 10-minute drive of the Quality Hotel Coventry. ... more less
- Reservation Options:
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- Also Known As:
- Quality Stonebridge Manor