The hotel is beautiful and set in stunning grounds with panoramic views .
The bedroom was spacious and the bed extremely comfortable .
The full English breakfast was very good and staff friendly and attentive.

However …….
The room was very poorly lit , even one of the lamps provided was not working
The curtains although well made did not appear to have been made for the window as they did not meet in the middle and when we tried to draw them the right hand one came away from the end . The pelmet was not fixed at either end and looked very untidy
In order to use the hairdryer it was necessary to plug in an extension lead ( not what one would expect in a four star hotel )
China cups were provided but no saucers . The china became so hot that it was almost impossible to hold the cup .
The bathroom was a good size and quality toiletries were provided. However the sink was not properly fixed and wobbled on its pedestal- very disconcerting !
Most of these points are minor adjustments and really should be addressed in order to meet the standard expected in a four star hotel

We stayed in room 108 which was a Queen Room. The room itself was very spacious and the bed was one of the best I've slept on whilst away from home. The bathroom was gorgeous, roll top bath and huge shower. The Molton Brown toiletries were a luxurious touch.

There was a wedding on which added a nice atmosphere to the bar area and the grounds. I would like to return in summer to make use of the outdoor space as it was lovely.

We dined in the brasserie, food and service scored highly. Treated ourselves to three courses, each one as nice as the last (pictures included).

We only encountered only one issue, the room was very warm so we had them turn off any heating completely. I like a cool breeze and the windows do not open and it was still fairly warm so we asked for fan. The staff were quick to offer us the ability to change rooms if we'd prefer as they wanted to ensure we had a good night's sleep. We were more than happy with a fan but it did show great customer care.

Breakfast again I would score very highly, good selection and the food quality was great. The scrambled eggs were delicious.

All in all a very pleasant stay, thank you to all the staff.

This could be a superb hotel. Beautiful old building and location - but -
Very comfortable bed and welcome Molton brown toiletries. However , the television was unwatchable due to its location in the room , the furniture was of a very low standard and there were no inexpensive extras , such as a notepad and pen. In addition, the sockets were such that to switch on the kettle , I had to use a multiple socket placed in the floor under the tv

The dining room is beautiful, wood panelled , but let down by cheap ‘ modern ‘ furniture. The young waiters wore grubby creased shirts. Whtn we asked for toast , we were given one slice each !! Water in a glass, not a jug - fresh from the tap. No ice or lemon offered.

Please don’t reply with a platitude.

We won’t be returning !