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Reviewed 10 July 2022 via mobile

Wonderful terrace dining with a stunning Cotswold vista. Worth a stay just for the evening meal on the terrace, but there is so much more. The flower garden is lovely. The main building of this late Victorian hotel has a grand wood-panelled interior. And there is a splendid hotel cat who is very much in charge.

We arrived after 7 p.m. and had to depart straight after breakfast in the morning, so we booked one of the standard rooms, which was quite ordinary compared to the amazing interiors and window views in other parts of the hotel. We might advise that you book one of their superior rooms if you have long enough to enjoy it.

A bonus is that the staff are all really wonderful.

Barnaby Probert

Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank abdussalamabout
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Paige Yates, Guest Services / Front Office at The Wood Norton Hotel, responded to this reviewResponded 19 August 2022

Dear abdulsalamabout,

Thank you for taking the time to leave such positive comments,

I am delighted that you enjoyed your experience of The Wood Norton and hope to welcome you back in the near future,

Kind regards,

Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2022

I booked an afternoon tea for a family group of 11 as a birthday treat and special thankyou to one of the family members. That family member was really looking forward to it. The booking was made over a week before, yet it wasn't until the evening before we were due to visit (at around 5 pm) that I was phoned and told that the tea was cancelled as they had a wedding. I asked if we could maybe sit in the garden (as the weather was nice), but all suggestions were turned down because of the wedding. They did offer another date and a couple free, but that was missing the point - this was a special occasion and the person's birthday. It was also on a date that all of us were able to attend. I'm not quite sure how they could not know that they had a wedding on at the time of booking! Leaving it until 5pm on a Saturday meant the chances of getting a table for 11 elsewhere on the following day, were extremely slim! Thoroughly disappointed, poor planning, felt very let down.

Date of stay: July 2022
1  Thank jjO5658ND
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Paige Yates, Guest Services / Front Office at The Wood Norton Hotel, responded to this reviewResponded 19 August 2022

Dear jjO5658ND,

Thank you for taking the time to post your comments.

I am sorry that we did not meet your expectations on this occasion,

Please be assured that we are fully committed to delivering an outstanding guest experience here at The Wood Norton.

Kind regards,

Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2022

Went here with my wife for an overnight. I’d heard food was very good, but it was pretty average.
The building and decor is amazing. Truly incredible place and I could look at the carvings and woodwork all day.
However service fell well short. Staff just weren’t interested.
I asked do you have a cocktail menu on the Saturday night and got told, “no, just what you see”.

Sort the service out and this place would be amazing.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank johnkO1328ZX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Paige Yates, Guest Services / Front Office at The Wood Norton Hotel, responded to this reviewResponded 19 August 2022

Dear johnkO1328ZX,

Thank you for taking the time to post your comments.

I am sorry that we did not meet your expectations on this occasion,

Please be assured that we are fully committed to delivering an outstanding guest experience here at The Wood Norton.

Kind regards,

Steven

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2022

Apart from the lovely receptionists and one of the waitresses we felt very uncomfortable especially when there was a party having dinner we individual residents were not treated well at all. The next morning we could hardly hear ourselves chat as they were clearing tables with great clattering.
We certainly won’t be returning and definitely won’t recommend to anyone.

Room tip: Wouldn’t recommend any room at this hotel
Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank peggy22york
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Paige Yates, Guest Services / Front Office at The Wood Norton Hotel, responded to this reviewResponded 19 August 2022

Dear peggy22york,

Thank you for taking the time to post your comments.

I am sorry that we did not meet your expectations on this occasion,

Please be assured that we are fully committed to delivering an outstanding guest experience here at The Wood Norton.

Kind regards,

Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2022 via mobile

The Wood Norton is set in a gorgeous location just outside of Evesham and is great for exploring the nearby Cotswolds villages or Stratford Upon Avon. The hotel itself is beautiful with lovely rooms but the attention to detail lets it down.
On arrival the receptionist was friendly enough and gave us our room key and directions to our room but no question of if we would like dinner that evening or where breakfast would be the next morning and what time breakfast was served. Off we went to our room and unpacked and the room was lovely, large with wood panelling and a massive bathroom with walk in shower. There was a Nespresso coffee machine, kettle, iron and hairdryer. The things we felt were missing was a folder with details about the hotel (it has a fascinating history which we found about via Google), breakfast information including times, Wi-Fi password, a menu for dinner and bar opening times etc.
We decided to pop to the bar for a drink and the lady serving asked what our plans were during our stay and suggested visits to Broadway, Bourton-on-the-Water and Stratford Upon Avon. We then went off to visit Broadway which is highly recommended.. a lovely village about 20 minutes drive from the hotel with lots of pubs and places to eat and just a really quaint place to go to.
We returned to the hotel later that night and despite the wedding our room was very quiet and we were not disturbed during the night. There was some noise from the kitchen below early in the morning but nothing to complain about. We opted to not have breakfast on the first morning and went out for the day. On returning to the hotel there was another wedding but again it didn’t affect us and we had another undisturbed night. We decided to have breakfast the following morning and were shown to a table. We were not told that someone would come and take our coffee and breakfast order or that there were cereals and pastries a available around the corner. Eventually someone came to take our order and our breakfast was served. Unfortunately it wasn’t very good, the sausage looked like it hadn’t seen been cooked, the bacon was tasteless and not at all appealing and the service was chaotic and unprofessional. We didn’t have dinner during our stay mainly because we were not sure if the restaurant was open as nobody had told us.
It’s such a shame to experience poor service as the hotel is lovely in a stunning setting with beautiful gardens and with a little attention to detail it really could be so different.

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank PaulH3745
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Paige Yates, Guest Services / Front Office at The Wood Norton Hotel, responded to this reviewResponded 19 August 2022

Dear PaulH3745,

Thank you for taking the time to post your comments.

I am sorry that we did not meet your expectations in all areas on this occasion,

Please be assured that we are fully committed to delivering an outstanding guest experience here at The Wood Norton.

Kind regards,

Steven

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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