Myself and my partner stayed here overnight Saturday - Sunday and had a wonderful time.

Provided I had already checked in online, the check in process upon arrival was a little slow but staff were very friendly.

Our room was spacious and nicely decorated with a huge jacuzzi bath which came as a surprise.

We booked the “Date Night Package” and so had our dinner and breakfast the next day included in the price. The dinner consisted of two courses and the food quality was nice, however a £15 supplement for a steak seemed a bit steep.

In the morning, there was no queue for breakfast and the food quality here was great. Everything was hot and fresh and tasted great.

Again, check out was a little slow but expected. Overall, we had a great stay and would definitely use this hotel again in the future.

* I would advise you to use the Q-park car park (about a 5 minute walk) from the hotel to park as there is no parking at the hotel. The hotel will also send a discount code for you to use if you park there.

We stayed here for our wedding anniversary and took our 3yr old with us as well. The room was big and the 3yr old got a kingsize bed all for herself! The bathroom had a jucazzi bath we could all just about squeeze in. The breakfast had a good quality hot food buffet to chose from. Just before leaving Cardiff in the afternoon we realised we had left our tablet at the hotel so drove back and as they hadn't started cleaning the room let me pop back to the room and search for it.

There was a good mix of people there from couples, hen dos and families. We had a peer into the main hall late in the evening as my husband had been to the place when it had been used as a concert venue. My favourite bit was the history info boards and that some of the rooms had plaques for what coal businesses used to rent the room as their offices.

The only negative we had was the mix of signage for room locations. The new receptionist pointed us in the wrong direction first and the one side seemed to be well sign posted of where to find rooms. Once back at reception we were pointed in the right direction but with a lack of signage we still got lost finding our room and had to ask for help from someone in the bar till we found our room.

Just got back from our 1st stay at The Coal Exchange in Cardiff and it was fantastic.

The hotel when you walk in is very dark with all the wooden trim but it is a listed building but once you get to your room then the quirkiness starts

Arrival was abit difficult in that they do not have a car park so when we found the hotel i went in with the cases and my husband took the car to a secure multi storey car park that is 5-10 minutes walk away, which is ok if it not raining.

All around the hotel is short stay parking, max 4 hours so not convenient for hotel.

Check in was very easy, given room key and remote control for tv sanitised in a plastic bag.

Finding the room was confusing but the receptionist helped me with my case because i got lost, their is a lift but it at other end of hotel.

When we got into our room which was a double it was fab, bright orange thick curtains and wall paper but it was lovely.

Wardrobe had safe, iron and hairdryer in it.

The best part was the double jacuzzi bath with a rain shower over it, amazing jacuzzi

There was no air con in our room but we brought are own fan and their was also one in the room.

The hotel had given us a bottle of processco as well which was lovely.

We had booked the 'Fizzy Friday' package which included bottomless brunch, off to the restaurant we went which was very nice too, service was fantastic as well and we could have free flowing prosecco - which i had and husband had welsh beer. Food was main and dessert again very nice.

Staff were very good, our glasses were never empty.

Breakfast in the morning husband went to restaurant to get for us as they didn't do breakfast in your room but he brought us a cooked breakfast and fruits back - fab again.

Check out is 11am but spoke to man at reception (don't know his name but he was fantastic- wore glasses) and he extended our check out to 12, thank you.

Yes this hotel is on a back street and doesn't look very inviting in reception but the staff and quirkiness of the hotel really do make it a wonderful place to stay and we defo be back x