Just got back from our 1st stay at The Coal Exchange in Cardiff and it was fantastic.
The hotel when you walk in is very dark with all the wooden trim but it is a listed building but once you get to your room then the quirkiness starts
Arrival was abit difficult in that they do not have a car park so when we found the hotel i went in with the cases and my husband took the car to a secure multi storey car park that is 5-10 minutes walk away, which is ok if it not raining.
All around the hotel is short stay parking, max 4 hours so not convenient for hotel.
Check in was very easy, given room key and remote control for tv sanitised in a plastic bag.
Finding the room was confusing but the receptionist helped me with my case because i got lost, their is a lift but it at other end of hotel.
When we got into our room which was a double it was fab, bright orange thick curtains and wall paper but it was lovely.
Wardrobe had safe, iron and hairdryer in it.
The best part was the double jacuzzi bath with a rain shower over it, amazing jacuzzi
There was no air con in our room but we brought are own fan and their was also one in the room.
The hotel had given us a bottle of processco as well which was lovely.
We had booked the 'Fizzy Friday' package which included bottomless brunch, off to the restaurant we went which was very nice too, service was fantastic as well and we could have free flowing prosecco - which i had and husband had welsh beer. Food was main and dessert again very nice.
Staff were very good, our glasses were never empty.
Breakfast in the morning husband went to restaurant to get for us as they didn't do breakfast in your room but he brought us a cooked breakfast and fruits back - fab again.
Check out is 11am but spoke to man at reception (don't know his name but he was fantastic- wore glasses) and he extended our check out to 12, thank you.
Yes this hotel is on a back street and doesn't look very inviting in reception but the staff and quirkiness of the hotel really do make it a wonderful place to stay and we defo be back x