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“Terrible service. Shop said”
Review of Great China

Great China
Ranked #830 of 1,215 Restaurants in Cardiff
Price range: US$21 - US$49
Cuisines: Chinese
Description: As the first authentic Chinese cuisine restaurant in Wales, Great China has set a standard for its rivals to meet. Dishes in the restaurant itself are prepared with care and attention, offering a few old favourites such as prawn toast, Char Sui and lemon chicken, alongside some new names, such as Kung-Po prawns and beef in oyster sauce. The standard of cooking is just as good when it comes to takeaways, with dishes prepared and presented with equal thought, allowing you to enjoy a taste of the Orient in your own home.
Restaurant details
Description: As the first authentic Chinese cuisine restaurant in Wales, Great China has set a standard for its rivals to meet. Dishes in the restaurant itself are prepared with care and attention, offering a few old favourites such as prawn toast, Char Sui and lemon chicken, alongside some new names, such as Kung-Po prawns and beef in oyster sauce. The standard of cooking is just as good when it comes to takeaways, with dishes prepared and presented with equal thought, allowing you to enjoy a taste of the Orient in your own home.
Reviewed 3 weeks ago via mobile

Terrible service. Shop said delivery guy realised he gave our order to someone else. Would have to wait another hour to have it made again. Cancelled order. 20 mins later delivery guy arrives saying he’s got our order. Denied delivering it to wrong address even though shop said they spoke to him. Had delivery guy on intercom at this point with shop on phone. Delivery guy denying he spoke to shop and shop saying he had. I can’t see how we can ever trust them again. We couldn’t risk a potential situation where delivery guy went back to wrong address and collected food back. Far too risky based on Covid situation. Just terrible. Shop said he hasn’t got time to call delivery guy but yet had time to talk to me.

Date of visit: January 2021
Thank 743nigelh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 75 reviews

Reviewed 5 December 2020

We have been customers of this takeaway for a while now. The number of times that they have been late for delivery is terrible. Also, several times now, they have said 1.5 hours until delivery, and then called at last minute saying that they will be another hour late!!!! If they do this to regular customers it is disgusting. Will will NEVER be using them again!

Date of visit: December 2020
Thank Quest49554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2020

Other than the chips being the typical takeaway chips in a paper bag, everything was perfect, and a quick delivery to boost

Date of visit: August 2020
Thank SDrummond11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2020

Although the food is nice, they say that they won't be able to deliver for 1.5 -2 hours....and then they don't even make that time!!!! Awful!!!! And once they didn't even remember our order! The delivery man is lovely though. Dreadful time service

Date of visit: June 2020
Thank Quest49554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2020

Ordered food this evening was told it would be delivered in 50 minutes. 1 hour and fifty minutes later it still hasn’t arrived, when we rang them to ask where it was we were told it would be another 40 minutes, not good enough. When we expressed our disappointment we were offered free prawn crackers, what a joke! Absolutely disgusting service!!!

Date of visit: June 2020
Thank rebeccajT3564BZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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