Incredibly disappointing stay and the poorest 4 star hotel I’ve ever stayed in. The room was dirty, just to list a few of the issues; there were fluid stains all down the outside of bathroom door facing the bedroom so unmissable, ‘questionable’ stains on the carpet, the lamp by the bedside was hanging off and someone had wiped ‘something’ brown down the back of it, the desk lamp was stained, the dust under the desk was so thick it covered my daughters socks, there were hairs in the bath and what looked like maybe someone’s skin? Or a crusty scab on the bathroom floor.
The upkeep of the room was poor too, the paint on the walls looked like someone had done it with their eyes shut, the lamps were hanging off the walls behind the bed and the light above the desk had been stuck up with blu tack and kept falling down….On a positive note though the bedding was crisp and clean.
When we complained staff promised the room would be cleaned while we went for dinner, it wasn’t we came back late to the same dirt. Desk staff offered to move us then management told us they were full and couldn’t.
The room did not in anyway feel covid secure as promised, which caused extra stress when travelling with a child.
Save your money there are lots of much better hotels in Cardiff.More
- 011 44 844 631 0595
- Room service
- Fitness centre