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Reviews (3,162)
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Traveller rating
1,591
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50
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Reviewed 19 November 2021 via mobile

Had the most wonderful welcome, the staff on reception were friendly, efficient and nothing was too much trouble. Chris especially is attentive without being overly so and greeted me like an old friend always having time to chat. Had an evening meal for the first time here which was lovely and once again the service was impeccable. Thankyou very much for an enjoyable stay

Date of stay: November 2021
Trip type: Travelled as a couple
Thank Sightsee629030
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 1 December 2021

Hi Sightsee629030,

Many thanks for your great feedback.

We are very pleased to hear about your great experience with us at the Clayton Hotel, Cardiff. Please be reassured that I have personally passed on your review to Chris whom is delighted with your experience.

Our team do look forward welcoming you back in the near future.

Kindest Regards,

Sian,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2021 via mobile

My husband and I booked a room at the Clayton hotel Cardiff. The hotel is stylish and welcoming.Staff are very friendly and helpful.Food is brilliant.We had Prosecco and Brunch which was a lovely treat after shopping.The hotel is also very close to the train station.We will return again next month.

Room tip: There is no parking at the hotel,however the station is very close and taxi’s are outside.
Date of stay: November 2021
Trip type: Travelled with family
Thank Discover51956688373
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 22 November 2021

Hi Discover5195668873,

Many thanks for your great review!

Our team are thoroughly pleased with your experience. Please be reassured that I have passed on all your great comments.

We do look forward welcoming you back in the near future.

Kindest Regards,

Sian,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2021

Micheal, the guy at the reception was so much help. Deserves a pay rise!! He helped in every way he could and was very kind. The rooms were also very clean. Highly recommend to anyone who’s visiting Cardiff.

Date of stay: November 2021
Trip type: Travelled on business
Thank AshtonH0
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 10 November 2021

Hi Ashton,

Many thanks for your great feedback. Our team are very pleased to hear that you had a wonderful time with us at the Clayton Hotel, Cardiff.

Please be reassured that I have personally passed on all your wonderful comments to Michael who is delighted with your experience.

We do look forward welcoming you back in the near future.

Kindest Regards,

Sian,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2021 via mobile

We came to Cardiff for a birthday celebration, the experience could not have been better. The room was decorated awaiting for our arrival.

Check in was a breeze, we were greeted to the hotel by Fiona (such a chatty and friendly individual).

Throughout our stay every interaction with the team was a pleasure. Special shout out to the duty managers that were on shift. Chris & Nicole. They helped us get booked in for breakfast during the quieter times which we really appreciated.

Overall the whole team made for a memorable birthday, we have already booked to come back next month and we cannot wait.

Thanks team Clayton, see you soon.

Room tip: If you want a more leisurely breakfast ask them for the suggested quieter times. They will always help.
Date of stay: November 2021
Trip type: Travelled as a couple
Thank NGP6
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 3 November 2021

Hi NGP6,

Many thanks for your great review!

Our team are so pleased to hear that you had an amazing experience and birthday celebrations with us at the Clayton Hotel, Cardiff.

Please be reassured that your great comments have also been passed onto Fiona, Nicole and Chris who are delighted with you feedback.

We do look forward welcoming you back in the near future.

Kindest Regards,

Sian,
Guest Relations Manager

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Reviewed 31 October 2021 via mobile

Radisson Blu Hotel cardiff really central very close to shops and bars had lively stay at the hotel and a very good welcome from receptionist SAID . Will definitely visit again .. thank team Radissonblu

Date of stay: October 2021
Trip type: Travelled as a couple
Thank lorrainelC9509VO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 3 November 2021

Hi lorraineC9509VO,

Many thanks for your review. Unfortunately, it seems that this great review has been posted to the wrong page. However, I am sure the Radisson Blu will be delighted that you enjoyed your experience with them over the rugby weekend.

In the meantime, if you ever wish to make a reservation with us at the Clayton Hotel, Cardiff; please do not hesitate to contact me directly or our reservations team.

Kindest Regards,

Sian,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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