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“meeting”
4 of 5 bubbles Review of Mercure Swansea

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Mercure Swansea
Ranked #12 of 24 Hotels in Swansea
Swansea, United Kingdom
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“meeting”
4 of 5 bubbles Reviewed 10 February 2012

attended a course here, all very well laid out, had headed paper and pens provided plus water jugs, there was coffee upon arrival which was fine, was clean but meeting room looking a little tired, could do with a tidy-up also did have fairy lights still across the front wall which did keep catching my eye! would recommend for future business meetings

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank beth p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Thanks for your feedback. The fairy lights were from an after Christmas party the previous weekend and have now been removed !. Glad to hear that you found everthing else to be in order, and hopefully we'll be able to welcome you back as a customer agin in future.
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680 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 February 2012

Stayed here for Chelsea's visit to Swansea. Well located for the stadium which is a 20 minute walk away up the river. Also great if your a runner as there are miles of woodland trails straight out of the door and a big lake to the rear. The hotel itself is typical 80's build courtyard type thing, the public areas are nice, but corridors and bedrooms are starting to look a little tired. Having said that the staff were all great from the smiley chatty receptionist on the way in, right through to the little breakfast lady who gave us a good run down of things to do in the area (though we didn't have time on the occaision. Food was also good, though beer as in most hotels was bit more than it needed to be

Room Tip: Ground floor rooms are apparently better than 1st floor. We had 1st floor though did book late on a...
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Thanks for your review and glad that you enjoyed your stay.

NB - Chelsea were a bit lucky on the day to get a draw, and my prediction that AVB would be gone by the end of the season has proved correct.

Hopefully if the mighty Swans survive the drop, we'll see you again next season, with your latest new manager.
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Aberdare, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

We stayed at The Mercure Swansea on Saturday 28th January and had a very enjoyable stay. Our room was spacious and comfortable with everything one would want. From the moment we arrived the staff were more than helpful and made us feel really welcome. Even though they were very busy they took time to make sure everything was to our satisfaction. We were there for a wedding party - and the buffet laid on by the Hotel was excellent - highly recommended. Breakfast in the morning was fresh and plentiful and on Sunday is available until 12.00 - so you can have a really long lie in. They have a small but well equipped Gym and a nice heated swimming pool, which we didn't use, but certainly had a lot of use from other guests. Would have no hesiaition in staying at this hotel again and would recommend it to anybody.

Room Tip: No tips needed - I think all the romms would be good.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Val E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Dear Val and Mike,

Thank you so much for your kind review. Its always great to get positive feedback, and for the staff to hear that their efforts are appreciated is always a good motivator, in fact the more positive comments they get, the better they get at looking after our customers. Thanks once again, and look forward to welcoming you back to Swansea if your coming this way again.
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London
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 29 January 2012

Hotel is as you would expect for a average hotel and we got a cheap rate - £89 for a family room. Pool nice but small, however the staff really make this place across the board from reception to the pool and they can't do enough to make your stay comfortable and easy. We wanted more towels and duvets and they were with us almost as soon as we asked for them.

We had a few issues with a noisy party coming in throughout the night however the staff were really apologetic.

A bit in the middle of nowhere but very functional and an excellent breakfast with good quality ingredients and eggs cooked to order.

We'll be back - thanks to the staff for being so helpful

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HannahSLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Hi Hanna,

Just a short note to say thanks for your kind review. It really does make a difference to the team to read this sort of feedback, and your comments were posted on the staff noticebaord as soon as they appeared on Trip advisor.

Best regards
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Bristol, United Kingdom
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 26 January 2012

We came here on an offer and were really pleased with what we found. The room was large and comfy and had comfy pull out bed for the two children to share. There is a swimming pool which we made use of and there were family games to borrow on reception which the kids loved. The hotel itself is well placed for Swansea and near to a large shopping complex. A few miles away is Swansea museum which is new and interesting and a large water splash which, although really busy, the kids loved. A short drive is the Mumbles with its little shops and cafes. We loved this area and the hotel was ideally placed. We didn't eat there apart from breakfast but this was excellent. We will definitely be going back

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Hi Kate,

Just a short note to thank you for your kind review posted in Jan. Apologies for the delay in sending this thank you note, but I have had access issues to the management response that were finally cured today. Glad to hear that you enjoyed your stay, and if you're coming this way again hopefully we can look after you again.
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Additional Information about Mercure Swansea

Property: Mercure Swansea
Address: Phoenix Way, Swansea SA7 9EG, Wales
Region: United Kingdom > Wales > Southern Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Swansea
Price range (per night): $115 - $209
Hotel Class:3 star — Mercure Swansea 3*
Number of rooms: 120
Official Description (provided by the hotel):
Hotel (Licensed) with 50+ letting rooms in city location. With car parking. Smoking in designated areas. Casual dress for meals. Vegetarians, Children, Special Diets, Organic Products catered for. Eating outside is possible. ... more   less 
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Also Known As:
Mercure Swansea Hotel Swansea
Ramada Swansea
Swansea Ramada

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