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“What should have been a special break ended in shambles” 5 of 5 bubbles
Review of Mercure Swansea

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Mercure Swansea
Ranked #12 of 24 Hotels in Swansea
UNITED KINGDOM
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“What should have been a special break ended in shambles”
5 of 5 bubbles Reviewed 4 March 2012

We booked a Junior Suite in the hotel and when we booked in we were given the key to the room, we then went to the room and dicovered they had allocated us a normal room.
We then went back to conciege and told them we would not accept the room.After some investigation we discovered they had overbooked the Junior Suite because of a wedding. I had paid £99 for the suite with breakfast through the Accor website the room we were were originally given was pretty basic and on the website was £55 plus £20 for breakfast.
What initially annoyed me was nothing was mentioned of the change in room, and I had already paid in advance.
I must say in all fairness when this was brought to the attention of the Mercure staff they could not do enough for us.
They gave us a reduction in price for an Executive room and free breakfast, they also very kindly paid for a return taxi into Swansea for a concert we were attending.

After the concert we went back to our room as the lounge and bar were somewhat chaotic and noisy which one can expect with wedding guests etc.
Then all hell let loose all night long, with shouting, argueing and running up and down the corridors , at 4-45 am my wife went into the corridor to tell them to keep their noise down, the hotel security was there trying to cool things down.The noise did not subside and the running up and down the corridors continued, I was told the hotel eventually called the police.
Needless to say we were absolutley shattered with vurtually no sleep.
At breakfast some of the wedding guests were there and still being very loud with kids running around every where and mother,s shouting at them at the top of their voices, it was like watching trailer trash on The Jerry Springer Show.I heard one of their group say that they had to leave immediatley or they would have to pay for the damage done to a games machine.

The staff again were very apologetic and we sympathised with them for having to put up with all this, after all it was not their fault for the lack of manners and consideration of these foul mouthed people.
Again they were very curtious to us and indeed they offered further reduction for our stay.
So all things considered they handled all this as best they could,however the police could have been involved earlier.
The hotel general Manager has since telephoned me and explained what had caused the error in the room mix up, he has also sent me a letter offering a favourable room rate next time we stay at his hotel.
We will probably accept his offer as I think we would be extremley unfortunate for a repeat of this terrible experience.
The hotel a very pleasant place to stay and has a lake with wildlife at the rear.The lounge and bars have a nice ambiance and rooms quite clean, the chamber maid was such a lovley lady so very friendly and a excellent ambassador for the hotel, she told us she was originally from Canada.
Apart from the problems mentioned earlier this hotel is a nice place to stay.
I would also like to congratulate the manager for having such helpful friendly staff.

Room Tip: Junior suite if you can book it
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LeightonJenkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Thank you for your review. Our suites were oversold due to a data loading issue with our new owners who loaded 4 suites when we only have two. This has now been corrected and will not re occur.
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665 reviews from our community

Traveller rating
    185
    246
    170
    43
    21
See reviews for
133
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Any
English first
Swansea, United Kingdom
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 10 February 2012

attended a course here, all very well laid out, had headed paper and pens provided plus water jugs, there was coffee upon arrival which was fine, was clean but meeting room looking a little tired, could do with a tidy-up also did have fairy lights still across the front wall which did keep catching my eye! would recommend for future business meetings

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank beth p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Thanks for your feedback. The fairy lights were from an after Christmas party the previous weekend and have now been removed !. Glad to hear that you found everthing else to be in order, and hopefully we'll be able to welcome you back as a customer agin in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 February 2012

Stayed here for Chelsea's visit to Swansea. Well located for the stadium which is a 20 minute walk away up the river. Also great if your a runner as there are miles of woodland trails straight out of the door and a big lake to the rear. The hotel itself is typical 80's build courtyard type thing, the public areas are nice, but corridors and bedrooms are starting to look a little tired. Having said that the staff were all great from the smiley chatty receptionist on the way in, right through to the little breakfast lady who gave us a good run down of things to do in the area (though we didn't have time on the occaision. Food was also good, though beer as in most hotels was bit more than it needed to be

Room Tip: Ground floor rooms are apparently better than 1st floor. We had 1st floor though did book late on a...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Thanks for your review and glad that you enjoyed your stay.

NB - Chelsea were a bit lucky on the day to get a draw, and my prediction that AVB would be gone by the end of the season has proved correct.

Hopefully if the mighty Swans survive the drop, we'll see you again next season, with your latest new manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdare, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

We stayed at The Mercure Swansea on Saturday 28th January and had a very enjoyable stay. Our room was spacious and comfortable with everything one would want. From the moment we arrived the staff were more than helpful and made us feel really welcome. Even though they were very busy they took time to make sure everything was to our satisfaction. We were there for a wedding party - and the buffet laid on by the Hotel was excellent - highly recommended. Breakfast in the morning was fresh and plentiful and on Sunday is available until 12.00 - so you can have a really long lie in. They have a small but well equipped Gym and a nice heated swimming pool, which we didn't use, but certainly had a lot of use from other guests. Would have no hesiaition in staying at this hotel again and would recommend it to anybody.

Room Tip: No tips needed - I think all the romms would be good.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Val E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Dear Val and Mike,

Thank you so much for your kind review. Its always great to get positive feedback, and for the staff to hear that their efforts are appreciated is always a good motivator, in fact the more positive comments they get, the better they get at looking after our customers. Thanks once again, and look forward to welcoming you back to Swansea if your coming this way again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 29 January 2012

Hotel is as you would expect for a average hotel and we got a cheap rate - £89 for a family room. Pool nice but small, however the staff really make this place across the board from reception to the pool and they can't do enough to make your stay comfortable and easy. We wanted more towels and duvets and they were with us almost as soon as we asked for them.

We had a few issues with a noisy party coming in throughout the night however the staff were really apologetic.

A bit in the middle of nowhere but very functional and an excellent breakfast with good quality ingredients and eggs cooked to order.

We'll be back - thanks to the staff for being so helpful

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank HannahSLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this review, 9 March 2012
Hi Hanna,

Just a short note to say thanks for your kind review. It really does make a difference to the team to read this sort of feedback, and your comments were posted on the staff noticebaord as soon as they appeared on Trip advisor.

Best regards
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Additional Information about Mercure Swansea

Property: Mercure Swansea
Address: Phoenix Way, Swansea SA7 9EG, Wales
Region: United Kingdom > Wales > Southern Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Swansea
Price range (per night): $98 - $189
Hotel Class:3 star — Mercure Swansea 3*
Number of rooms: 120
Official Description (provided by the hotel):
Hotel (Licensed) with 50+ letting rooms in city location. With car parking. Smoking in designated areas. Casual dress for meals. Vegetarians, Children, Special Diets, Organic Products catered for. Eating outside is possible. ... more   less 
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Also Known As:
Mercure Swansea Hotel Swansea
Ramada Swansea
Swansea Ramada

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