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Traveller rating
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All reviews the penthouse high standard copper beech beautiful hotel dinner bed and breakfast garden centre sundae superior room solway firth an overnight stay first class jacuzzi bath function room db b great night booked a table both nights
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7 - 12 of 476 reviews
Reviewed 5 October 2021

Overall a pleasant visit. Check in was quick and easy, room was pleasant, spacious and very clean. The bar area was lovely and the staff on reception and within the bar very pleasant and helpful. We had booked for dinner bed and breakfast. Whilst the food was good the service was rushed. As soon as we finished a course the next one arrived a couple of minutes later. It felt like a race, to get us out as quick as possible. Also, we were sat in a booth which was a bit cramped. When I asked if we could move to a table I was told no, even though I was obviously struggling with the lack of space. Breakfast was very nice but with the same problem of rushed service and being put in a booth again despite tables being free.

Date of stay: October 2021
Thank zactazlor
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 October 2021 via mobile

We are really disappointed with last nights dinner with yourselves. We had dinner 4-6 weeks ago and it was really good, hence why we chose to return.

No lemon and lime wedges available for Gin and Tonics at the bar was the initial warning signs!!
We have none we were told, then miraculously our starters arrive with wedges of lime and lemon accompanying the seafood dishes as did the jug of water.

The main issue I have is the quality of the main courses. The braised beef was so dry that it couldn't be cut. It looked like it had been cooked days prior and my mother's strips of beef fillet were strips of gristle through a bland sauce. At £16.95 I feel robbed. And yes we did raise it with staff with the response being "I'll tell the chef!".

I feel ripped off and really disappointed by last nights experience. We travel down this way often at weekends and are always looking for somewhere good to go out for dinner. We thought we had found that place at Hetland hall but after last nights performance and response to our complaint I would be reluctant to return.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank 737blairm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 September 2021

Booked a dinner bed and breakfast stay in the Solway Suite as our first stop of a trip around Scotland. Was a fantastic start to our trip. The room was amazing along with the far reaching views. Dinner was great, service was attentive without being overbearing. This will definitely become a regular stop on our trips around Scotland.

Room tip: Solway Suite was amazing for a very reasonable price
Date of stay: September 2021
    • Location
    • Sleep Quality
    • Service
Thank R2602EOnikkis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 September 2021

We were just staying one night in passing, but this was excellent. Room was large, clean and well equipped. Dinner and breakfast both very good. Decent value for the money - will definitely stay here again if we are passing.

Date of stay: September 2021
    • Location
    • Cleanliness
    • Service
Thank Loddonlily
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 September 2021

We chose a superior double room. The room was large and well-appointed however the hotel had an issue with the heating and we couldn't get any heating to take the chill off the room. At dinner some items were not available and as the hotel didn't put on other items it resulted in a limited choice. Also, the better wines were not available but we found this out only after ordering our first choice of wine. The food is pre-prepared but was well cooked. Breakfast is freshly made. This hotel could be so much better with attention to detail and better training for its staff so it needs to decide what level of quality it wants to achieve.

Room tip: You can hear the main road in rooms that are front facing
Date of stay: September 2021
    • Value
    • Location
    • Service
Thank George M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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