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Ways to Experience Timberbush Tours Edinburgh - Day Tours
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Reviews (4,381)
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Traveller rating
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All reviews loch ness day trip west highland lochs stirling castle isle of skye great tour guide driver scottish history beautiful scenery his knowledge would highly recommend this tour royal mile company stories stuart trossachs lochness
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Reviewed 2 weeks ago via mobile

All in all it was a very enjoyable and educational trip. We learned a lot from our tour guide Martin. Happy to answer any questions from us. Highly recommended for a day tour. :)

Date of experience: May 2021
1  Thank gerardpeterb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberbush T, Manager at Timberbush Tours Edinburgh - Day Tours, responded to this reviewResponded 1 week ago

Hi gerardpeterb,
Thanks for your review! It's great to hear you enjoyed your time with your Driver-Guide Martin and exploring the Highlands too. I'll pass on your kind comments to him. Don't hesitate to get in touch if you'd like to see more of Scotland!
All the best,
Amy

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Reviewed 3 weeks ago via mobile

Hello! Don’t book with this company..cause if is not enough people they will cancel the tour. Three days tour to Isle of Skye was cancelled and we book accomodation for two days..in Isle of Skye..one day before they message us that the tour is cancelled..is not a serious company

Date of experience: May 2021
1  Thank ionut363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberbush T, Manager at Timberbush Tours Edinburgh - Day Tours, responded to this reviewResponded 2 weeks ago

Hi ionut,

I'm sorry you weren't able to take our tour to Skye. Unfortunately you were the only person booked for this 3 day tour.

The facts of the matter are different, and your review is unfair. We contacted you a week prior to discuss this with you and offered you to change your date, for us to find a different tour company to take you or a full refund. We sent you a list of partners we work with, and tried our very best to work with you, but you only asked for a refund, and did not express any of the above to us directly. You certainly did not give us the chance to improve your experience.

Please be aware we are a Green Business; we can't in good conscience send a coach into the highlands with one passenger on board. This would be environmentally irresponsible. For this reason, we work closely with local partners to ensure we are able to still send customers to the highlands on the tour they wished to take. We make sure we highlight any cancellations to passengers on multi-day tours giving plenty of notice, and time for them to assess what they would like to do. We would never cancel a multi day tour giving one days' notice. That is completely untrue.

Again, I can only apologise you were unable to take our 3 day tour, but I must stress we:
Offered to move you to a different tour company with the same tour.
Offered to move you to a different date for the same tour.
Offered you a full refund.

You opted for a refund.

Kind regards,
Amy

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Reviewed 3 weeks ago via mobile

The tour was very enjoyable, we managed to see many places in just one day. Our guide and driver Neil was very knowledgeable, experienced, fun. We had a great time, it was really fantastic and we got many wonderful memories to keep. I would highly recommend this tour with Neil because he made us learn a lot about Scotland and its history. We also took a cruise on Loch Ness which was nice. Overall, it was amazing and worth our money.

Date of experience: May 2021
1  Thank ChiaraFiorillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberbush T, Manager at Timberbush Tours Edinburgh - Day Tours, responded to this reviewResponded 3 weeks ago

Hi ChiaraFiorillo,
Thanks for taking the time to leave a review for your tour to Loch Ness. It's wonderful to hear you enjoyed your day with Neil, your Driver-Guide; I'll pass on your kind comments to him!
All the best,
Amy

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Reviewed 4 weeks ago

A fantastic day with Neil our tour guide. A PLENTY of information in attractive way. Ask to go the trip with him. You deserve a trip like this with a fantastic tour guide like Neil. We saw 7 lochs, 4 castles, and two villages. Thank you Neil

Date of experience: May 2021
1  Thank 167mahmoudm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberbush T, Manager at Timberbush Tours Edinburgh - Day Tours, responded to this reviewResponded 3 weeks ago

Hi 167mahmoudm!
Thanks for taking the time to leave a review for your tour with Neil, your Driver-Guide. It's wonderful to hear you enjoyed his commentary along the way, and I hope you snapped some great photos too!
Don't hesitate to get in touch if you'd like to see more of Scotland!
Best wishes,
Amy

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Reviewed 4 weeks ago

We had an exciting and breathtaking journey from the start of the morning till around 7 pm and it was worth every single second. We had a tour guide called Neil a totally charismatic and gifted guide who seemed to have known everything for everyplace as well as making it a fun experience along. I thank him very much for his professionalism and outstanding qualities.

Date of experience: May 2021
1  Thank Yasssin234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberbush T, Manager at Timberbush Tours Edinburgh - Day Tours, responded to this reviewResponded 3 weeks ago

Hi Yasssin234!
Thanks for leaving a review for your tour with Neil, your Driver-Guide. It's wonderful to hear you enjoyed his commentary; I'll pass on your kind comments to him!
Don't hesitate to get in touch if you'd like to see more of Scotland!
Best wishes,
Amy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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