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“Overnight felt like weekend!”

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Norton House Hotel & Spa Edinburgh
Ranked #40 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 10 January 2013

overnight with Mum and sisters instead of Christmas presents to each other and much better than getting gifts! Booked 2 twin rooms - turned out to be one above the other - but the rooms were so spacious with a good-sized seating area that we spent all the time in one room apart from meals, a trip to pool and sleep. Huge TV, very comfy beds, heating controls so room was at a temperature of our choosing, fresh milk for cuppa and a relaxing bathroom with a tv in the tiles! View was over car park but was still lovely as there was plenty of greenery. Hotel is close to airport but I only heard one plane the whole time and was surprised how quiet the hotel was.

We stayed in the newer part of hotel (exec room) - I am more of a traditionalist but sister likes modern style - however, I thought room was excellent. Our rooms didn't have a balcony like the others in new section but I think this gave us a larger room and in January you don't tend to need to sit outside!

Spa is built in old walled garden but is very modern.

Food excellent (Brasserie). We had a minor issue with one meal and without any quibbles, this was dealt with more than satisfactorily.

Service also excellent - very helpful staff who treated us like regulars (thanks especially to Jennifer on reception).

Spa offering deals during January and I am lucky enough to live reasonably close so will hopefully be back there this weekend as well!

Was told that the older part has had bathrooms done up recently and bedroom areas due to be redecorated soon so would like to try of the traditional rooms next time.

Room Tip: Ask if bedroom is in new section of hotel or older section - rooms are very different (check the pho...
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  • Stayed: January 2013, travelled with family
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1  Thank JULIA F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this reviewResponded 11 January 2013

Thank you for taking the time to write your review following your recent stay at Norton House Hotel & Spa. I am delighted that you had such a nice time and that you found your rooms comfortable and the food and service excellent. I will pass on your comments personally to Jennifer and thank her for being highlighted as a member of the team who you noted for special praise. I do hope that you get a chance to utilise the Spa during January and look forward to welcoming you back to our hotel.

Kind regards

Chris Monks

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1,114 - 1,118 of 1,520 reviews

Reviewed 9 January 2013

What a wonderful stay we had at Norton House Hotel and spa.
The food in the bar is amazing!! (make sure you have the chorizo and bacon salad...AS A MAIN!)
The hotel was beautiful, the staff friendly and helpful and our room perfect!
We stayed in the Edinburgh Suite for 3 nights, it was so comfy and relaxing!

Ideal way to spend 3 nights without the children!
Nothing was too much hassle - we were really well looked after with champagne waiting in our room on arrival!

We had a couples massave which was lovely! - a really nice treat to spend some quality time relaxing.

The spa is lovely! and when we were there between 13th - 16th December there were only a couple of other people using the spa.

We had lunch at the spa before going back to our room for an afternoon nap which was also very pleasant! the service was a little slow here but to be honest we werent in any major rush to go anywhere or do anything.

Keep your eye on Secret Escape for the deals they post on there! I can't wait to go back!

The only thing I think that could be done to improve our stay was investing in a hot tub for the balcony! with a balcony that size its a shame to waste it!

We have a hot tub at home which we don't get much time to use, so when we were looking for a hotel we were looking for one with a private hottub but fell in love with the Edinburgh Suite here.

Room Tip: The Edinburgh Suite is a must!
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  • Stayed: December 2012, travelled as a couple
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Thank zoehalifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this reviewResponded 11 January 2013

Thank you so much for taking the time to post such a positive review of Norton House Hotel & Spa after your Minimoon in December. I am delighted that you had a wonderful break and that you found the staff friendly, food amazing and the spa and treatments you received lovely. The Edinburgh Suite is a delightful room and is one of the most requested rooms in the hotel. The original plan for the Edinburgh Suite was to have a hot tub on the balcony, but we decided not to go ahead with the idea as this could have created a risk of late night noise to other guests. It is great that you cannot wait to come back and visit us and yes you will see deals on secret escapes, but you can also obtain great offers all year round by contacting us directly. I look forward to welcoming you back to Norton House in the near future.

Kind regards

Chris Monks

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Reviewed 6 January 2013

My partner and i stayed at Norton over the new year as we wanted to see Edinburgh, but also wanted to do our usual hand picked break.

Needless to say, the break was nothing short of stunning. If you read my other Hand Picked reviews, you will hear me talk about the hotels being all about food and service in really really great properties. The same applies at Norton - but with a few twists.

First to the building / rooms themselves - we opted for an upgrade to exec room - and boy was it worth it. Our room (Ratho) was in the newer part of the building. The building itself is simply stunning. The exterior well kept with nice gardens / patios etc. the inside is where the place really comes alive though. From the drawing room, the bar, lounges and restaurant, everything is well appointed with classy furnature and decent decor. It kind of just makes you feel like its a home from home. our room was based over 2 floors - a real surprise to us. As usual with HP, you get a super king bed (even more comfy from home.....) well appointed bathrooms etc etc. In our room though we had a decent sized balcony and upstairs was ansice sitting room and wet room. Its the little extras that make the difference though - so at Norton we were not surprised to see that bottled water and milk come as standard in the fridge in your room. the rooms also have very large flat screen TV's with DVD player and I-Pod / MP3 jack (they even have a selection of DVD's for you to borrow). All in all - the room blew us away - it really made the difference for us being there for 3 days.

So to the food - for us we had two evening meals, one lunch and three breakfasts in the brasserie and one gala dinner in the function room (New years Eve). You can only describe the food as stunning - and i will explain why..... Seldom do you come across a place that offers a menu with such choice that the chef can execute flawlessly. Out of all the meals, i didnt have one single complaint. Everything was cooked and presented as if you are in a michelin starred place. You usually find that a chef can cope very well if the menu only has 4 or 5 selections - but here there were many many more - and thats whats most impressive.... the gala dinner was equally impressive. The main was fillet of beef - now you try cooking that flawlessly for over 100 people - well this chef did just that. Overall - the food was a real star - tasty, reasonably priced, well presented and served by expirienced enthusiastic staff.

And so lastly to the service, as i have you will often read on here things like 'nothing was too much for the staff'........ well i hate to be one of those that uses a cliche - but really - the service from the staff was flawless - from check in through to check out - no problems. the great thing though is that they really did take an interest in what i wanted. For example - at breakfast asking what i had planned for the day - and then offering tips and advice from their own expiriences. Now thats what i call great service.

I will sum up just by saying two things:

1. I wish i lived closer so i could stay more often
2. Thank you to all the staff at Norton - you made our New Year break a very very special expirience.

Room Tip: Those with names - rather than numbers seem to be best. Ratho was fantastic
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  • Stayed: December 2012, travelled as a couple
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1  Thank danweigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this reviewResponded 7 January 2013

Wow what a fantastic review. I really am very grateful to you for taking the time to let us know your views after your stay with us at New Year. You are correct in what you say about our company’s philosophy. Whilst we do pride ourselves on our beautiful buildings which were “built for pleasure”, what makes the difference is the staff. I will make sure that the team are made aware of your lovely comments. They will take great encouragement from them. Thank you again for your great review and I hope that we will see you back at Norton House Hotel and Spa in the near future.

Kind regards

R MacKay

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Reviewed 6 January 2013

We booked a stay at norton house months ahead but unfortunately we experienced very difficult personal circumstances (which I will not go into here) shortly prior to our trip. I advised the staff that we 'weren't ourselves' and they were extremely kind and helpful. They ensured we had everything we needed, they were friendly, polite, sympathetic and discreet. Anna, in particular went out of her way again and again to make us comfortable - I could not find her when we were leaving so please extend my gratitude to her personally. We will be back, hopefully under more cheerful circumstances.

We stayed in Ratho room which was superb for our family of 4 as it had a separate sleeping area for our children, meaning we could talk in the evening and spend time together. The spa is beautiful, as are the grounds but the hotels best asset is its superb staff.

  • Stayed: January 2013
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1  Thank rtqp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this reviewResponded 7 January 2013

Thank you so much for taking the time to post a review of your recent stay with us at Norton House Hotel and Spa. I will ensure, personally, that Anna is made aware of your kind comments. I am delighted that our team were able to help you enjoy yourself and make sure that you were comfortable. Hopefully your next stay with us will indeed be under more cheerful circumstance.

Kind regards

R MacKay

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Reviewed 3 January 2013

Had the most wonderful spa day here at Norton house. We had a nice relaxing time on New Year's Day, and didn't feel rushed at all. The afternoon tea package is good value nice generous amount of tea and few cakes and sandwiches.

Also had the most unreal back massage off a therapist named Alisa , would really like to thank her as she sorted out a horrible paid at the top of my back/ neck.

This is worth the only !

  • Stayed: December 2012, travelled as a couple
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Thank Neil2990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this reviewResponded 7 January 2013

Thank you very much for posting a lovely review of your Spa Day at Norton House. I am delighted that you had such a great time and I will ensure that Ailsa is made aware of your very kind comments.

Kind regards

R MacKay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Norton House Hotel & Spa Edinburgh

Address: Ingliston, Edinburgh EH28 8LX, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Edinburgh
#7 Family Hotel in Edinburgh
#10 Business Hotel in Edinburgh
#25 Romantic Hotel in Edinburgh
#26 Luxury Hotel in Edinburgh
Price Range: S$175 - S$421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Norton House Hotel & Spa Edinburgh 4*
Number of rooms: 83
Official Description (provided by the hotel):
Norton House Hotel & Spa, one of the finest country house hotels in Edinburgh and AA Hotel of the Year Scotland 2010. The perfect backdrop to any wedding in Scotland, this romantic venue will make your Scottish Wedding dream come true. Built in 1840, Norton House Hotel & Spa in Edinburgh, Scotland was always intended as a traditional country retreat, removed from the bustle of the city. This four star hotel in Scotland is just a 20-minute drive from Edinburgh city centre and a mere ten minutes away from Edinburgh Airport. Situated in 55 acres of grounds, Norton House Hotel & Spa Edinburgh offers 83 bedrooms, including 36 luxury executive bedrooms, junior suites and the master suite. Norton House Hotel in Scotland offers the popular contemporary Brasserie. ... more   less 
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Also Known As:
Norton House Hotel And Spa Edinburgh
Norton Hotel Edinburgh
Norton House Hotel & Spa Edinburgh Scotland

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