My partner and I booked an overnight stay in the Scotsman two weeks ago, attracted by the fact it was a five star luxury boutique hotel. We were immediately disappointed when we arrived at the hotel - it really isn't a five star experience. The room was basic, a full size ironing board leaning against one wall - this wasn't what we expected. Stains on the hallway carpets, scuff marks on the walls, miles to get to the less than magnificent spa, really just a pool and jacuzzi, with sauna. The tropicarium was out of order. Large yellow 'wet surface' signs by the pool. Not elegant or understated. We were shown to a different bedroom after we fed back our initial dissatisfaction. The second bedroom was larger but in my experience still did not fulfil the standards of a five star hotel.
Having returned home I fed all of these thoughts back to the hotel and was told someone would come back to me within a few days. It has now been 2 weeks and I have heard nothing. A high level of customer care may have lessened somewhat the frustration and disappointment at what turned out to be a very disappointing stay - sadly this hasn't been the case.
If you are looking for understated luxury and comfort and real spa facilities, there are far better options in Edinburgh than the Scotsman, I am very sorry to say.
- Official Description (provided by the hotel):
- Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more less
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- Also Known As:
- The Scotsman Hotel Edinburgh, Scotland
- Scotsman Hotel Edinburgh