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Reviews (142)
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14 - 19 of 142 reviews
Reviewed 2 August 2012

I didn't book this apartment with Tartan Apartments, luckily, so I can't take the blame! It was horrible. We were right in the party area of town and could not use 3 out of 4 bedrooms in the unit due to the late night noise. We had to take 1 mattress and put it on the nasty and disgusting rug in the living room to attempt to sleep. The noise was so unbelievable!!! The oven didn't work without a special trick(that they didn't tell us) and one of the burners didn't turn on. When you flushed the toilet it sounded like a missile taking off---so loud you couldn't flush during the evening when people tried to sleep!! Dirty and nasty sums it up. We tried to get moved but of course they said they couldn't.

  • Stayed: July 2012, travelled with friends
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Thank kcinders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2012

If you are thinking of booking a break here, don't bother. We also purchased a Groupon deal for a two night stay. The first place we were allocated was up a close off The Royal MIle. It was a tiny one bedroomed apartment, door to the close and the flat were not very secure, there was evidence of water damage or damp and a hole in the bedroom door. The cooker hob was filthy and the oven didn't work. The television did not work either but the icing on the cake were the two vermin control boxes we found in the living area. We were moved to a four bedroomed top floor flat in Broughton Street and it was not much better. The bathroom was a disgrace, there wasn't one wine glass in the kitchen, the carpets were covered in stains and cigarette burns, blinds on the windows were filthy and in some of the bedrooms, the clothes hanging space consisted of a wooden palette like construction.
We were also advised of a problem with the bubbly, chocolates and burger bar voucher when we collected the keys and were assured an E-Mail offering compensation was on it's way to us at home - that was at the end of April and needless to say we are still waiting for it to arrive!
We doubt very much if the apartment shown on the website actually exists. Our advice - don't bother and save yourself a lot of disappointment.

  • Stayed: April 2012, travelled as a couple
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Thank Mel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2012

Bought a Groupon deal for my fiancee for Christmas for us to go for a short break. We went in May 2012 and to say it was awful was an understatement. We were given one of the very top floor apartments. It was disgusting. Dirty carpets, knobs/buttons broken on the heaters/washing machine, inadequate curtains at the bedroom window, stained work surfaces in the kitchen, hardly any natural daylight in the living room, shower when put on flooded the bathroom floor and there was a very badly stained mattress in the bedroom. We complained to Tartan Apartment and are still awaiting a response. However, we did complain to Groupon and were given a FULL REFUND. There is no way I would ever stay in this disgusting building again.

  • Stayed: May 2012, travelled as a couple
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1  Thank Pauline301969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2012

This was my 4th trip to Edinburgh but my last stay in the Castle Apartments. It was disgraceful. Showers not working, no hot water, ceiling water leaks all over kitchen floor (which I slipped on), no plugs working to use hairdryers etc and very dirty and in a state of disrepair. DO NOT STAY HERE. The people who run it are very friendly and try to help but the whole place needs a huge overhaul, otherwise they're fighting a losing battle. Not the experience I had hoped for. Looked great on the website - very sadly let down.

  • Stayed: June 2012, travelled with friends
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1  Thank Jenster30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012

Terrible customer service, the apartments are vile and not exactly how they look on the website!!
Save your money and go elsewhere! Ruined what was supposed to be a romantic weekend away to Scotland. Awful place.
Don't try calling them either or providing them with any feedback as you will get no response.

  • Stayed: January 2012
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Thank Cassive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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