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“Outstanding service and delicious ice cream!”

Jannettas Gelateria
Ranked #1 of 4 Dessert in St. Andrews
Certificate of Excellence
Price range: US$3 - US$42
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Restaurant details
Good for: Child-friendly
Description: World-renowned, we are a fourth-generation award-winning cafe and gelateria offering 54 flavours of ice cream, sorbets and frozen yogurts daily. Produced on the same premise for over 111 years run by Nicola and Owen Hazel, husband and wife team. We strive to deliver the best customer service using the finest ingredients, local, wherever possible. Our cafe is open from 8am weekdays offering breakfast and lunches. Both the cafe and ice cream shop are open until late offering a vast array of tasty sweet treats to tantalise those tastebuds. From sundaes to freshly made waffles and everything in-between. We promise we won't disappoint. Looking forward to seeing and serving you.
Reviewed 3 weeks ago via mobile

Services was excellent. Went last night for take away ice cream, so many flavours, toppings and sauces. Ours were delicious, so much so we went back this morning for coffee and more ice cream. Staff were busy scrubbing the shop from top to bottom when we went this morning and COVID practices were excellent. Sad to stay some customers being down right rude and abusive to staff, totally unacceptable and uncalled for. Hang your heads in shame. All we saw were hard working, conscientious staff working their socks off to keep their customers happy. Great service Jannettas, thank you for being so welcoming and for the great customer service. Don’t listen to the negatives. Stay safe.

Date of visit: June 2021
Thank TartanBanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owen H, Owner at Jannettas Gelateria, responded to this reviewResponded 3 weeks ago

Great name by the way. We would love to hear the thinking behind that.
Thanks for the great review it is really appreciated.
Best Wishes
Nicola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 1,042 reviews

Reviewed 3 weeks ago

Enjoyed evening ice cream at Janetta's; helped it was open to 10PM. Service was friendly and ice cream sundaes were as good as remembered.

Date of visit: July 2021
Thank scotslawyer2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owen H, Owner at Jannettas Gelateria, responded to this reviewResponded 3 weeks ago

Hi
Thanks for the great review.
Hopefully we will see you again soon
Regards
Owen

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Reviewed 3 weeks ago

You can see why there are often queues to get in here. Great ice cream and so many different flavours you could visit every day for a month and not have the same ice cream. Think I'll try it!

Date of visit: July 2021
1  Thank Swipernoswiping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owen H, Owner at Jannettas Gelateria, responded to this reviewResponded 3 weeks ago

Hi
I'm delighted you enjoyed your visit to Jannettas and thank you for the great review.
Best Wishes
Owen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Come here and have it all!
Fantastic breakfast and homemade pancakes.
The best coffee (and a sneaky wee piece of yummy tablet) with scones and jam!
Homemade soup and super sandwiches!
Ice cream in every colour and flavour,

********Love the outdoor seating, under a canopy or sunny seats on the widened pavement. *********
keeping everyone safe, high standards adhered too.

Date of visit: July 2021
1  Thank EATYOURHAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owen H, Owner at Jannettas Gelateria, responded to this reviewResponded 3 weeks ago

Thanks so much for the lovely review.
Hopefully we will see you again soon.
Regards
Owen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The queue was about 60 customers long outside the shop so unless the ice cream is free i dont understand it. We dont have gelaterias in this country either just ice cream shops. We have been to the world championship gelataria Dondoli in San Gimignano and no queues just lots of pleased customers. Went to Sainsbury's local, bought ice cream and explored St Andrews, still queuing when we left. Fools

Date of visit: June 2021
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owen H, Owner at Jannettas Gelateria, responded to this reviewResponded 4 weeks ago

Hi Karen
I'm sorry you thought we deserved a poor review based on a queue that most people see as a sign of a popular and successful business. Anyway I hope you enjoyed your visit to St.Andrews.

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