Like some of the other reviewers, I am also surprised that this company is still in business! We had a very bad experience last year with Puffin Express (or Nor'west Tours as they are also, or were previously, known). We went on a short trip in the north of Scotland with this company and, although we loved the sights, we were given incorrect information regarding the schedule of part of the tour. We tried to contact the office in Inverness but there was no answer so, rather than miss out, we paid extra money to go on a day trip with a different coach company. We informed the Nor'West office of the problem on our return but they refused to take any responsibility for the mistake - instead we got a load of excuses. No proper apology was given but, eventually (more than 3 months later), we were given a refund of the extra money we had to pay. The aftercare skills and attitude of the owner of the company left a lot to be desired. Taking responsibility for what was clearly their mistake and a sincere apology would have gone a long way! If nothing goes wrong on your tour, you will probably have a great time but, if anything does, watch out! Next time, we will go with a tour company that we know and trust.
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