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Royal Highland Hotel
Ranked #18 of 36 Hotels in Inverness
Reviewed 20 November 2017

The hotel is located central to all travel options. The staff were fab especially the waiting staff in restaurant they were so helpful made us feel so welcome.
The food and cocktails were lush.
Will certainly be back. Rooms clean good facilities for the price some areas may need modernising but for age and style of hotel not a issue as price for city hotel was fab

Room Tip: Think there are some rooms that are small so if you like space the hotel will oblige
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  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Jetta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHighlandHotel, Front Office Manager at Royal Highland Hotel, responded to this reviewResponded 28 November 2017

Thank you for your review we hope to welcome you back soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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44 - 48 of 1,956 reviews

Reviewed 19 November 2017

Room was tidy and probably recently painted but general decor and furniture leaves a bit to be desired. Our double beded room had two four foot singles pushed together with an ‘uninviting’ gap between them making it a double bed but both were made up with tight bedding as singles. The TV would not work on many channels and no BBC channels. The hotel ‘handyman’ did try various ways to make system work but we were left with 11channels and most were rubbish. Now it would not normally bother us but on a very wet Friday November night in Inverness we should have got what we paid for which included multi channel TV in room. Breakfast selection was very good though the cooked food was on the cool side.
Shower in bathq not very easy to access and operate if getting a little old and creaky like us!
No apology at reception regarding three complaints re TV when we left. Receptionist did say ‘hope to see you back again’!

Room Tip: Check room and TV before you unpack.
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Stayed: November 2017, travelled as a couple
Thank CathelAllan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHighlandHotel, Front Office Manager at Royal Highland Hotel, responded to this reviewResponded 28 November 2017

Thank you for your comments, we have taken note and remedial action will be taken as neccessary.
We have introduced zip and link beds in many rooms which form King size however we have noted comments regarding bedding as we would normally have King size sheets and it may have been an oversight when connecting beds.

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Reviewed 19 November 2017

This hotel should be avoided as it is run down and just not very nice! But more importantly, whilst booking I established they did not have a robust process for MANAGING YOUR BANK CARD DETAILS.

My CVV (three digit code on the back of your card) was entered when I booked my pay in advance room. They did not process this booking so after 24 hours the CVV number disappears from their system. When finally processing the booking a week or so later they believed that it was suitable to email me a request to send it to them.

With the lack of security that a web email address provides this request was flatly declined but after about 60 minutes of discussing it on the phone with the Revenue Manager and the Hotel Manager I was told I must provide the CVV code again otherwise they could not guarantee the booking. They would also not allow me to cancel it. How ridiculous is that?!

Not only is sending an email to request a CVV totally unsuitable, it took me 60 minutes of asking questions about their processes for them to realise what had happened.

On arrival, I was given a very small room with the heating on full blast and no way of keeping a window open (faulty mechanism). I requested a different room, which was provided – it had not toiletries.

This hotel is run down and run badly.

Room Tip: Do not stay here!
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  • Stayed: November 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHighlandHotel, Front Office Manager at Royal Highland Hotel, responded to this reviewResponded 28 November 2017

thank you for your comments, we have noted and appropriate action has been taken.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017

Returned with another Itison Voucher for 2 night stay with 2 Course Dinner on first night with complimentary cocktails and late check out on last day. Rooms large clean and well looked after. Food was out of this world and Dinner was difficult to select from such a large choice. Breakfast included haggis, black pudding, potato scones for a really scottish meal. Many paintings on display as well displays in reception at top of stairs which were copied for Titanic

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Service
Thank jamesrP8690QM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHighlandHotel, Front Office Manager at Royal Highland Hotel, responded to this reviewResponded 28 November 2017

thank you for your comments we look forward to welcoming you back

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017

Well-appointed hotel with comfortable, well furnished public areas. Our room was not luxurious but more than adequate with comfortable beds and good bath and shower. It would be wise to avoid first floor rooms on the railway station side of the hotel as dances are held there (ending after midnight) and the noise disturbed us. Good breakfast with wide choice. The hotel restaurant was very good and offered very good deals to guests. Very good location.

Room Tip: Avoid first floor rooms on railway station side. Noise from function room below (but no train noise...
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank jackI8781GX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHighlandHotel, Front Office Manager at Royal Highland Hotel, responded to this reviewResponded 28 November 2017

Thank you for your comments, we apologise if the private party disturbed you however this is not a regular occurrence and we try to keep noise to a minimum for other guests.
We are glad that you enjoyed your stay

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Additional Information about Royal Highland Hotel

Address: Station Square, Academy Street, Inverness IV1 1LG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #18 of 36 Hotels in Inverness
Price Range: S$81 - S$352 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Highland Hotel 3*
Number of rooms: 86
Official Description (provided by the hotel):
The Royal Highland Hotel is the oldest hotel in the centre of the Highland capital, Inverness. In 2000, the property was carefully restored, retaining its unique character associated with the bygone age. As soon as you enter the hotel you will appreciate this. In the foyer the grand staircase, the inspiration for the Titanic's staircase, leads to the 84 spacious refurbished bedrooms - all with very high ceilings. The decor is rich with traditional furniture and deep colours. The rooms all have soft furnishings and antique style furniture. The excellent bathrooms are generally medium to large in size. For over 151 years, the hotel has been looking after travellers from all over the world. Perhaps its popularity stems from the fact the hotel is a grand place to stay. Large bedrooms, large lounge areas, quiet meeting rooms, good food, prime location and friendly staff all play their part. All local amenities close to hand, but within a 5 minute drive you are out into the dramatic Highlands. Lochness is only 7 miles from the hotel. ... more   less 
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Also Known As:
Royal Highland Inverness
Hotel Royal Highland
Royal Highland Hotel Inverness, Scotland

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