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“Do not trust the Hotel with your banking details.”
Review of Beaufort Hotel

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Beaufort Hotel
Ranked #22 of 36 Hotels in Inverness
Reviewed 30 March 2017

I stayed at this hotel in May 2016 on a B&B basis along 15 friends on a golfing trip. Firstly the breakfast on the first morning was non existent, apparently their chef never turned up which resulted in 16 hungry golfer receiving no breakfast with no apology or discount forthcoming, the reception guy and waiter muddled breakfast together but was far to late for us, we had a tee time to make.
Secondly, on departure the receptionist charged us an amount which was less than the original agreed amount, we did not complain and assumed it was as a result of the breakfast failure on our first morning. 10 months later the Hotel took £1920 from my Credit Card Account, when I called them up I was told it was a mistake and the money would be returned, when it wasn't returned I called back again and was told I was owed them over £500 because their receptionist charged us the wrong amount during our stay in May. I sought legal advise and was told they can do that, yet it still took them over 2 weeks to return the money. I had to pay the £500 but have put a letter of complaint to the retail ombudsman about how the situation was dealt with. I was also told by the hotel that the manager that I initially dealt with had been sacked in some bizarre way of trying to show that they dealt with the situation, appears he was the scapegoat for a terrible service. Shocking customer service, avoid paying by card or better still don't stay there.

  • Stayed: May 2016, travelled with friends
    • Location
    • Rooms
    • Service
3  Thank jamescallander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 - 49 of 503 reviews

Reviewed 4 March 2017 via mobile

Use this hotel for both business & pleasure. Very clean, tidy and well decorated and modern.

Staff are always polite, very friendly, helpful & smiling. Great range of drinks at the bar and food is just amazing.

Even on a cold damp scottish night sitting in the bar with the log fire it's a friendly happy place.

Comfy beds too & only a five minute walk to the castle and city centre.

Stayed: March 2017, travelled with friends
1  Thank ejmurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2017 via mobile

Excellent experience staying here for the first time. Central convenient location with onsite parking, room was nicely furnished with modern decor, bar and dining areas also very nice. Staff were all very friendly and food was excellent both in taste and presentation. Would happily stay here again and recommend to others.

Stayed: February 2017, travelled as a couple
1  Thank Gordon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2017 via mobile

I stayed for one night with my baby and found it very comfortable. Unfortunately I didn't eat during my stay so can't say anything on that front but the room really was lovely, warm and comfortable at a great price. Also, the staff were friendly and very helpful. I'd definitely stay again!

Stayed: February 2017, travelled with family
2  Thank K4tyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2017

Myself and my husband went to the Beaufort for a meal and it was beautiful.We had Ribeye steaks and they were cooked to perfection.This is one of our favourite places to eat.They were served with tomato ,mushrooms,homemade onion rings and beautiful hand cut chips.

Room Tip: We did not stay only had dinner
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  • Stayed: February 2017, travelled as a couple
    • Cleanliness
    • Service
1  Thank KathMunro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beaufort Hotel

Address: 11 Culduthel Road, Inverness IV2 4AG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Bar / Lounge Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#8 Business Hotel in Inverness
#9 Family Hotel in Inverness
#13 Romantic Hotel in Inverness
Price Range: $96 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Beaufort Hotel 3*
Number of rooms: 35
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Also Known As:
Beaufort Hotel Inverness, Scotland

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