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Reviews (3,121)
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Reviewed 25 March 2016

While the staff was terrific and the rooms interestingly decorated, there was no cold water on the taps in either room(ouch) and in our new rooms the fridge didn't open and in both rooms air conditioning was necessary as the rooms were stifling even when we turned the heat off. For a hotel this pricey the facilities should be top notch.

  • Stayed: March 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank FreeSpiritWandering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fitzwilliam-GM, Guest Relations Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded 9 April 2016

Dear FreeSpiritWandering,

Thank you so much for taking the time to write a review about your recent visit to The Fitzwilliam Dublin.

I was disappointed to read that you were not completely satisfied with your experience and sorry to learn that you felt that there were a few instances during the course of your stay where we failed to meet your expectations.

FreeSpiritWandering, I recognise that this stay was not at the level it should have been and so if your travels take you to Dublin again and you would like to give us another try, please do not hesitate to contact me so that I can do something special for you.

Thank you once again for sharing your experience with us and on behalf of the whole team, I look forward to welcoming you back someday soon.

With kind regards,

Grant Sarkisyan
Guests Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016 via mobile

I have taken a while to decide to write this review but as the hotel is charging 5# prices but you aren't getting a 5# hotel, it seemed only fair to let other people know , especially if choosing for this year. This was our first trip to Dublin for a long time. We had chosen this hotel due to its reviews & pictures of the rooms but depending on what you are used to this is NOT a 5# hotel.
We have stayed in many 5# establishments around the world & we are sad to have to say this is not one of them.

You are welcomed by the hotels concierge who were excellent at their job. Their greeting is very warm & welcoming.
The reception team are exactly the same, professional ,polite & professional.
In fact all the staff are brilliant at their jobs. They need to be to make up for the shortfalls of the hotel itself.

It is the quality of the rooms that let this hotel down. It is obvious that no reinvestment has been made into the hotel in a long time. It has been a make do & mend policy. Which is clear for all to see who use the hotel. Carpets are tired & grubby in the bedroom. The first room we were issued with the carpet was actually thread bare at the joins. - not 5#
The next room was bearable - carpet could have done with a steam clean, the furniture was dated and patched up - in some cases not even patched up - so not 5#
We were so disappointed at the quality of the level of maintenance that had been evident in 2 rooms, not just one, that we took photos to show you.
The MD & his policies have a lot to answer for. You can not continue to trade on an old rating and not upgrade the rooms.
We did accept the room, due to reason for our visit. If it had just been up to us- we would have checked out that same day but as family members recommended it , it would have been awkward to move hotels.
The price for a four night stay was over €1200
For bed & breakfast - 5# prices.

One small point - the hotel offers a "Turn Down" service. What they actually do is place chocolates & the hotels Room Service & "Do Not Disturb" on your bed. They do not "Turn Down" your bed, fold back your sheets to ease your entry into your bed - so, why do it ?
It seems a waste of time, effort & money , when it should be spent on the furniture in each room, that needs proper repair, or replacement.

As I said at the beginning - lovely , lovely staff - it's the quality of the furniture and the regular upkeep, (not the housekeeping as they can only work with what they have)of the rooms that let this hotel down.
They are charging 5# prices for average rooms.

Stayed: March 2016, travelled with family
1  Thank Janybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fitzwilliam-GM, Guest Relations Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded 9 April 2016

Dear Janybabe,

Thank you for choosing to stay at The Fitzwilliam Dublin recently and thank you for taking the time to write this balanced and honest review of your experience with us.

I was disappointed to learn that this stay wasn’t entirely to your satisfaction, primarily as a result of the room size and facilities. Please let me reassure you that we are fully committed to continually reinvesting in our product and service in order to maintain our position as one of the best 5 star hotels in Dublin.

Your comments regarding the Fitzwilliam team are very kind indeed. The Fitzwilliam team is what sets us apart from other five star hotels in Dublin and I will be sure to extend your kind words regarding their professional, charming and friendly service to them.

I hope we will be able to restore your confidence in The Fitzwilliam Dublin and can one day welcome you back to Dublin.

With kind regards,

Grant Sarkisyan
Guests Relations Manager

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Reviewed 23 March 2016

I spent 2 nights at the Fitzwilliam Hotel on St Stephen's Square, Dublin (March 2016). It's am excellent location with great views over the park. I had a garden room with a lovely view and my own personal orchid! The facilities in the room were excellent and high spec. The hotel has a cosy reception area with open fire.

  • Stayed: March 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MW_Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fitzwilliam-GM, General Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded 26 March 2016

Dear MW_Scotland,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit. I am so pleased you enjoyed your stay with us and found the location ideal.

MW_Scotland, we look forward to welcoming you back to The Fitzwilliam when you are next in Dublin.

With kind regards,

Fergal O'Connell
General Manager

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Reviewed 23 March 2016 via mobile

Stayed in this hotel for the rugby at weekend with 3 other friends. Location was ideal and the staff were very accommodating.
The overnight parking for 10 euro with valet service was an added bonus.
Rooms not the largest I have stayed in but all in all highly recommendable albeit expensive hotel.

Stayed: March 2016, travelled with friends
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fitzwilliam-GM, General Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded 23 March 2016

Dear Colin M,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am so pleased you had a pleasant stay with us.

Colin M, when your travels next bring you to Dublin, we look forward to welcoming you back to The Fitzwilliam.

With kind regards,

Fergal O'Connell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2016

Arriving after midnight on St Patrick's Day, our stay at the Fitzwilliam was excellent from start to finish! The staff were all very pleasant and engaging. Rooms were to a very high standard with nice amenities. Room service prompt. Very accommodating of our early check-out very helpful with a follow-up call to make sure we were awake, a pre-arranged airport taxi and final bill ready to go. Can't beat the location. Hope to be back soon!

  • Stayed: March 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank SeaLaVie_63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fitzwilliam-GM, General Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded 22 March 2016

Dear SeaLaVie_63,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am so pleased you enjoyed your stay with us and found the location ideal.

I'm delighted you liked your bedroom and the amenities.

I have passed your kind comments on to all the team as such feedback makes everyone's efforts so worthwhile!

SeaLaVie_63, when your travels next bring you to Dublin, we look forward to welcoming you back to The Fitzwilliam.

With kind regards,

Fergal O'Connell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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