We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$252
US$241
Doubletree
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$371
US$312
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$225
US$188
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
US$164
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$331
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$340
US$312
Conrad
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
US$194
US$178
roomertravel.com
View Deal
  • Free Wifi
  • Restaurant
US$242
US$204
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$1,389
US$217
getaroom.com
View Deal
  • Free Wifi
  • Restaurant
Sandymount Hotel(Dublin)(Great Value!)
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (1,073)
Filter reviews
1,073 results
Traveller rating
465
390
123
57
38
Traveller type
Time of year
LanguageAll languages
More languages
465
390
123
57
38
Show reviews that mention
All reviewsriver viewair conditioningbuilding workminute walktemple barnorth sidefront desk staffconnolly stationwould stay here againfamily roomtrinity collegeairport buslovely hotelcity centreo'connell streethop on hophotel restaurant
Filter
Updating list...
85 - 90 of 1,073 reviews
Reviewed 18 June 2018

After beginning our vacation in Belfast and training to Dublin's Connolly Station, it was nice to have a place to crash only a few blocks away. The weather was nice and we casually strolled from station to hotel in about ten minutes.

The hotel has hop on-hop off tour bus stops directly in front (we used the green Go Dublin bus), which is super convenient. At one point, we asked them to call us a cab and that got there in about five minutes. By the way, the cab driver does not, in fact, always come in and call your room number, so wait out front, not in the lobby as the staff might suggest, especially if you're in a rush.

There are outdoor bars/restaurants with a kind of youthful, noisy vibe right around the corner and we also found a quieter pub/restaurant just beyond those that we liked for dinner. Other than that, you're a little farther off the beaten path than something closer to, say, Temple Bar or Trinity College, but nothing that a quick bus or cab fare can't cure.

The hotel is nice and clean. Some rooms, including ours, look out on the river, which was really nice. Ask for one of those. We were up about 5 or 6 floors, so traffic noise wasn't a problem. If you pay a little extra, you get a discount on breakfast and it's ample --- the typical Irish spread of meats, cheeses and various fruits and veggies.

The Airlink bus to the airport picks up out front, too, but we did notice our Airlink bus (which we ended up boarding earlier in the route) zooming right past some people waiting at this hotel, so I'm not sure what was up with that. We were pretty crowded, so our driver may have just decided he had too many people. That would be a problem for Hilton guests, however, if all the drivers felt that way!

Busy hotel, but nice with staff that seems interested in helping, even when the front desk is a little busy.

Room Tip: Ask for a river view room on a higher floor. Very nice!
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank pabirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Deputy General Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 23 June 2018

Dear pabirds,

Thanks for your feedback, we are delighted you found our location to suit your needs during your visit to Dublin.

We hope to have opportunity to welcome you back again soon

Sincerely,

Mary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

There was renovation going on when we visited. We didn’t hear anything when in our room.

The room was okay. The staff were friendly.

I am a diamond member. We received two bottles of water because of that.

The breakfast was crowded: the tour groups. The omelette cook was very quick.

The trinity college is within walking distance. About 15 minutes.

There is a bus station and a train station nearby. We went to Belfast by bus. Very convenient.

Stayed: June 2018, travelled as a couple
Thank Liyu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Deputy General Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 23 June 2018

As a valued guest, thank you Liyu G for your recent stay with us in the Hilton Garden Inn Dublin, Custom House

Many thanks for taking the time to submit your review and letting us know about your experience.

If you are in Dublin in the near or distant future please do not hesitate to contact us if we can be of any assistance.

Regards,

Mary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

I chose the Hilton Garden Inn due to location and participation in their frequent stay program. I was pleasantly surprised to find it is only a 5 minute walk to the Red Line Luas which can be used to get anywhere. They recently extended the Green line so that it connects with the Red Line at McConnell Street. Amenities were good but the breakfast area can become pretty busy. I walked next door to a mall where one could buy scones, oatmeal, coffee, hot sandwiches, etc. and the prices are reasonable. I took several side trips and found the Red Line was convenient. Only negative is that the only "switch" outlet for my 110 electrical equipment was in the bathroom. Luckily I brought a converted that I used 2 years ago in Lisbon.

Room Tip: I found all the rooms to be quiet. Choose a room on the street side for the river.
  • Stayed: April 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Deputy General Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 23 June 2018

Dear Paul M,

Thank you for taking a moment to share your experience.

I am pleased to hear you enjoyed your stay with us and that the team made your stay memorable.

We look forward to welcoming you back to our hotel in the not too distant future.

Best regards

Mary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

Lovely welcoming reception area, polite staff. Rooms are clean and bright and complimentary toiletries together with tea and coffee making facilities. Beds are comfortable with plug sockets accessible to charge iPads etc. Towels are big and fluffy which is rare in hotels they are usually awful but this is not the case here. Bar and restaurant in hotel only one rose wine, would be better with more choice! Would definitely return

Stayed: June 2018, travelled on business
Thank Danielle6481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 1 July 2018

Hi Danielle6481,

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!

I hope your next stay is just around the corner.

Please Call us if there is anything we can help you with and our lovely staff will assist you.

Best regards,

Mary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

Hotel contained two double beds for our family room. The mini-fridge was a nice addition. Air conditioned rooms. The location was great. We walked to all of the Dublin locations we wanted to visit including the Guinness factory, St. Patrick’s Cathedral and the Book of Kells at Trinity.

Stayed: June 2018, travelled with family
Thank KMartin25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary M, Manager at Hilton Garden Inn Dublin Custom House, responded to this reviewResponded 1 July 2018

Hi KMartin25,

Thank you for taking the time to share your experience at the Hilton Garden Inn Custom House.

We are very happy to hear you enjoyed your stay with us and I have shared your feedback with the whole Team.

We look forward to welcoming you back again in the not distant future.

Kind Regards,

Mary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews